Stories of Service Excellence

“it is the little things that make such a difference”

Lexington DTbH

We had a great experience! Every person that we interacted with was very friendly and helpful, even the cleaning ladies. The room was very nice, not fancy, but clean and pleasant. At checkout it was snowing and cold. I was waiting on my nieces to arrive and the office staff was super nice about letting me have a late check out. They gave my nieces cookies when we left. Giving cookies seem insignificant, but it is the little things that make such a difference.
We will be back!

Ginny R.

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You Are Family When You Stay At Doubletree

Be Excellent Logo

Max -

Sorry I missed you last week while I was staying at the Doubletree.  I tried to catch you Thursday evening but timing didn’t work out.

I wanted to share how John (the nighttime shuttle guy) went above and beyond for me.  First of all he is always friendly and usually shuttles me twice a week to dinner whenever I am in town.  So he is familiar with me and always greets me as “the girl from Kansas City”.

I had been sick the whole weekend before I came to Chicago and it only proceeded to get worse when I traveled to Chicago on Mon.  I went ahead and went to my class on Tue but at the end of the day was totally miserable.  I called the Doubletree (6:15 PM) from Zurich asking for a pick up and checked to see if they would take me to the Walgreen’s minute clinic.  The front desk guy sent the driver (I was praying it would be John or someone I knew).

So when John arrived at Zurich I shared with him my request and of course he obliged.  He asked how long I would be and I let him know I had no idea.

I told him I could just call a taxi to get back if it was past the time of the shuttle.  Not only did he drop me off but he came in to make sure that I was OK.  He said he had no other calls right then so he would wait.

I was overly concerned that I was detaining him so I let him know numerous times he could go if he needed to.  And here is what he said to me:

 ”When you are sick you need family and we are your family when you stay at the Doubletree”.

It is interesting that he would say that because I always share with others that I stay at the Doubletree because I feel like I am visiting extended family whenever I am there.  I only come in about every other month but am always greeted with a smile and a “welcome back”.

There were others that went above and beyond to help me last week (Lisa, Edward & Taylie) but John really went over the top.

FYI -  I was diagnosed with Bronchitis and was given an antibiotic.  Within a couple days I was feeling much better & my flight home on Friday was bearable.

Pam K

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“A Great Hotel”

Acapulco

Just getting back from our week spent at this fabulous hotel. For the money yahoo can’t beat it. Check in was the only bad part of the hotel. The hotel was at full capacity and was short staff on housekeeping temporarily but other than that the hotel was great. Its situated on the quiet end of Daytona Beach. The room was exactly as described. The hotel staff is extremely nice and very hard working. It played a huge role in our wonderful stay as we spent most of our time at the hotel by the pool. The bartender, Terri S. Is super bubbly and can whip just about anything up. I really enjoyed the bar :-). The hotel didn’t serve lunch when we first checked in but by our second day they added lunch to their menu. And the food was really good. For the price you just can’t beat it. The nice lady in charge of the kitchen is extremely pleasant and works hard and definitely deserves a raise. When we checked in there was a slight mix up in which room we were to check in after getting it sorted out the one of the maintenance guys, Nelson, helped us carry all our things to our room. This guy works hard! He is constantly running from one of the hotel to the other taking care of anything And everything that comes up. I would definitely stay at this hotel again and plan to during the summer. I must admit I was a little unsure when I booked because of some of the not so good reviews but I am so glad I did. I give it 4 stars.

Go Cats!
Brandy…..Kentucky

Stayed April 2014, traveled with family
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“Amazing Customer Service”

Acapulco

Very friendly staff. I loved that the front desk representative remembered my parents from the last time they stayed. She accomodated us with an ocean view as we asked. For being a small hotel with a minimal amount of rooms & an older resort, I was amazed with the customer service from all staff members. I defnintely recommend this hotel for anyone staying in Daytona Beach!

Stayed March 2014, traveled with family

Cortney R

Lake Mary FL

 

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Fab hotel and fab service!

Palm Springs
Hi there
 
Fab hotel and fab service! I have left photos and comments on trip advisor already!
 
I will be retuning for sure!
 
Thanks
 
Rachel V.

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Great customer service

Palm Springs
Hi,
I usually over look emails asking me to rate my stays, but I’m really glad to have received your email. I meant to ask for a comment card upon checking out and it completely slipped my mind. I wanted to leave an incredible review for Hope who was working the check in desk when my fiancé and I arrived. Despite being swamped with guests she was able to relocate us to a room that was more comfortable and better suited our needs. Our stay would not have been as enjoyable had it not been for Hope. She definitely went above and beyond for us and we are thankful for her dedication to providing great customer service. I will definitely be coming back soon.
-Ana G.
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“Clean Hotel Located Near IMAX and Mall”

Pittsburgh Waterfront

I selected this hotel since it was right opposite the only IMAX theater I could find in the vicinity. It is 5 mins from downtown Pittsburgh. The hotel is brand new and has free internet and breakfast. Indoor swimming pool is nice. Staff are friendly. Lot of restaurants and shopping since it is right next to a mall. You cross the street and you are in the theater.

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“Going to Pittsburgh? Stay in Homestead!”

Pittsburgh Waterfront

This is a fairly new hotel. Everything was in excellent condition. Our room was clean, quiet, comfortable, and well-appointed. In contrast to Pittsburgh’s downtown hotels parking, breakfast, and wi-fi was free. The breakfast room was quite crowded with seats at a premium. It pays to get there early to get a table. Since the hotel is located in a new waterfront development with numerous restaurants, a multiplex, and big box stores there are plenty of options for dining and shopping within walking distance. Access to Pittsburgh itself is quite easy.

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“Ikea Trip”

Pittsburgh Waterfront

Very pleased with our stay. Hotel, rooms and dining area very clean and helpful staff. Pool area was clean although a tad chilly for my liking. Several options for the breakfast were offered as well. Definitely would stay here again.

-58racing, Madison, OH

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“Hampton Inn-Waterfront Queen Suite”

Pittsburgh Waterfront

A group of 7 of us stayed here for a girls weekend. It is in a great location for walking to shopping and dining. The room and amenities were wonderful and the staff was great. Ashley was especially helpful.

-Shanellelee, Cleveland, OH

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“Close to Improv Comedy Club”

Pittsburgh Waterfront

Hotel was clean, staff was friendly and helpful with questions.

-Anonymous

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Our stay was extraordinary

Palm Springs

Our stay was  extraordinary. Your personnel are exceptional. the room was excellent, too.

Herb K.

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