Stories of Service Excellence

April Birthdays and Anniversaries

We are celebrating our April co-workers birthdays and anniversaries!


Brian Clark – April 28th

Sara Milligan – April 30th

Reginald Wilkerson – April 8th

Nathan Wright – April 30th


Maggie Rosa – 04/24/14 – 3 years

Kevin Robert – 04/01/2016 – 1 year

Ashley Steele – 04/13/2007 – 10 years

Sylvia Carter – 04/16/2012 – 5 years

Nathan Wright – 04/30/12 – 5 years


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“Hilton Houston Galleria”

Very nice people and nice hotel. Close to good food, shopping, and entertainment. Rooms are very clean exception luxurious linens and maid service everyday. They are happy to accommodate requests to make your stay comfortable.

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“Great Staff!!!!!”

Jaafar went above and beyond to make our stay comfortable. After 6 hours of travel, we couldn’t wait to get to our previous booked room, but checked out immediately, due to the condition of the room. What was listed as a 4 star hotel turned out to be 1. We checked out, and booked with the HIlton. We mentioned our experience to Jaafar, who upgraded our room to a Jr. Suite. Very thankful. Will definitely return!!!!!!

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“Hilton Galleria Experience” TripAdvisor

Stayed at this wonderful hotel for the Easter weekend with daughter and granddaughter and had an awesome experience. Utilized the shuttle to and from Galleria and enjoyed not having to drive and find a parking space. Excellent location, great staff and a very nice hotel. We will stay there again!

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Can Find No Fault!

This was probably the best hotel experience I’ve had to date. The rooms were modern and nicely decorated, the beds and pillows just super, and the hot water in the shower even came up instantly. The staff were super friendly and actually eager to help, and the free shuttle was great, as were the drivers. Highly recommend.


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Excellent customer service and accommodations

I highly recommend this hotel for many reasons! The layout, design and decor are sleek and beautiful. It’s contemporary meets comfort with an ocean view. The beds are so comfortable. The rooms are so stylish and unique. The property is well maintained with everything you need. There’s a gorgeous lobby with a hip bar and practical cafe where you can get a coffee, snacks or meals and there is even a bar with food available on the beach! The beaches are clean and the water was crystal clear turquoise! It is located within walking distance to great restaurants in Lauderdale By the Sea and also Publix, it would be a great choice for couples, families or wedding parties. Management is professional, kind and excellent in hospitality! We will be back!


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Golf Weekend in the Desert

We spent one night, two days with two days of golf. The golf course is in pristine condition. The resort is very comfortable – not fancy. The personnel were wonderful! Saturday golf was a bit (very) windy, but Sunday was absolutely perfect


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“Great service” TripAdvisor

Check-in took a little bit longer than expected, but they were very busy. Was offered water while waiting. Typical Hilton Honors check in perks. 

The hotel seems to be fairly newly renovated, and had a very nice lobby/bar area. There is a Starbucks machine for coffee drinks that takes a credit card. 

Room was nice, clean, bed comfy, and very quiet overall. Room service was prompt, and I also received a text later to see if I needed anything. Did not check out pool or other amenities, but looked nice from my room. Free parking, decent wifi, and fair selection on TV. Toiletries were higher end than some Hilton hotels I’ve stayed in lately. 

Would definitely be back if I was in the area. The price was GREAT, and the service was just stellar.

Room Tip: I asked for a quiet room. I was put on the 8th floor away from the elevator. Did the trick!

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GA File.

Van V. at the front desk was simply awesome. She made my wife and I feel like VIP’s. She is one of the many reasons I am loyal to Hilton. She is a huge asset to the brand.

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Helpful Staff!

I really appreciate the helpfulness of the staff.  My daughter left her teddy bear and they were quick to follow up as well as mail it back.  I will surely stay again!

S. Wallace

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Excellent Experience!

Excellent experience! I was there for a convention. I would recommend this location if visiting Winston-Salem. Rooms were very clean and spacious. Thanks for a top notch facility and staff!


N. Sauls

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