Stories of Service Excellence

January Birthdays and Anniversaries

Send your birthday greetings and anniversary shout outs to the following associates!

Anniversaries

  • Brian Clark – 1/28/11 – 7 years
  • Lisa Reskey – 1/5/15 – 2 years
  • Chantaye Avery – 1/9/10 – 8 years
  • Bill Bullen – 1/5/15 – 2 years

 

Birthdays

  • Tom Jamison – 1/16
  • Meaghan Boden – 1/14
  • Nancy Carroll – 1/5
  • John Edwards – 1/8
  • Raquel DuBois – 1/20
  • Devin Heath – 1/1
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My Experience at the Hyatt Regency North Houston

Hi Matt,

It’s been a couple weeks and I wanted to share my thoughts about the experiences we (HP Inc.) had in November and December at your hotel.

 

As you know, we spent a total of 4 weeks at the property (2 weeks in November and December) of intense and logistically complicated meetings (30+ rooms).  I want to truly thank every single employee at the hotel for such an amazing experience.  We could not have chosen a better property to hold these events.  Our team was very receptive to the large foyer and multiple sized rooms for their meetings.  The conference center provides a productive configuration for our teams, BUT it was truly the people that made our experience exceptional.

 

First, I want to start with you, Priscilla and Gerson!  Matt, you were the first voice that represented the property.  You impressed me greatly during my initial discussion with you, and although management had decided on another location (town) that month, I knew once back in Houston – you would be my first call.  Your positivity, honesty and “can do anything” attitude is amazing and it’s what drew me to bring the event to your hotel.  Thank you my friend.

 

AND, I could not have lived through it without Priscilla!  She is amazing!  Every day she brings a smile, great ideas and pays attention to every detail.  There were days I called her every 5 minutes with many different and unique requests.  Not once did she seem tired of hearing from me or receiving the various requests from 250-300 attendees.   She is attentive, fun and made what could have been very difficult, so easy.  By working so closely with Priscilla, I can happily say I found a great friend.

 

Gerson is phenomenal!  His background is amazing!  The knowledge and experience he brings to the team is top notch.  Gerson is very professional, easy to work with and talk to.  He also has a keen sense of detail and easily took care of some complicated issues without a hitch.  He is a huge asset to the hotel and I’m blessed to call him my friend.

 

I have not forgotten the banquet and services team!  Amparo, Thuy, Troy, Jose, Carlos, Antonio, Dora (who am I missing?) and all the servers that took great care of us every day.  Buffet style breakfast, lunch, and the gallons of coffee.  Every day was smooth and no one missed a beat. Service was impeccable.  Amparo is great at supervising her team and making last minute changes without a flaw.  She is super easy to work with and each day walked over (with a smile) to check on me (Thank you so much!).

 

A hotel can bring together a great team, but it is nothing if the food is crummy.  That is certainly NOT a problem at the Hyatt Regency North!!! Sedra is an incredible chef. Incredible!!  We had 200-300 attendees for 4 weeks and I received numerous compliments about the food.  Not one person had a complaint.  The food is so tasty, all of it!  I even enjoyed the tofu!  It was all incredible.  Sedra has an incredible personality and fun nature.  He is by far one of the best Chef’s in Houston.

 

Last, but certainly not least is Tom the GM. Tom is professional and personable.  They say “Leadership is action, not position”.  I believe Tom’s actions have created the best team in the hospitality industry in Houston.  Every employee I had contact with is extraordinary.  In the front office, at the front desk, the F & B team, the maintenance crew,  Everyone.   Not many customers can say that about anything.

 

Thank you again and I truly hope to work with all of you in the future!

 

Kim Grieff

Executive Assistant to:

Alex Souza – Director, Program Management Office

Brenda Westbrook – Director, Personal Systems Operations

Todd Walsh – Director, SC OPS Strategy-Development

 

HP Inc

11403 Compaq Center Drive

Houston, TX  77070

 

 

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A very happy Guest

Dear Mr. Jamison,

 

My name is Solai Chidambaram and was one of the members of the organizing committee that hosted the 2017 Pillayar Nonbu event at your property on December 22nd and 23rd.  I am writing to thank and congratulate you and your team for the wonderful venue, experience and service that we received.

 

Starting with your Sales team, Erin was very attentive and interested in working with us to figure out the math that meets the needs of a small non-profit like us where cost is a major concern.  She was very patient in providing alternatives and provided us a package that met all our needs.

 

From then on we worked with Patricia Alner.  I cannot say enough about Trisha, she truly embodies your core value of delighting customer.  She made my job so much easier, she was a step ahead and knew what it takes to host such a large event, where we have 135 rooms, 450 participants etc.  She was always reachable, even when she was out of town.  She checked with me all through out the event to make sure all our needs where met.

 

On the day of the event, your banquet crew was the best I have every experienced.  We have hosted this event for the last 17 years in 3 cities Houston, Dallas and Austin at major national branded hotels and have never seen a crew handle the event so adeptly.  Twee and Troy were amazing.  We had around 175 kids, so keeping up with the area was no joke.  They did it all perfectly with a smile on their face, always.

 

We as an organizing committee received kudos from the attendees for putting a great show.  A big reason for this is Hyatt and its team.  I am a leader within a global organization and know that it is not easy to get all customer touch points to work flawlessly to provide the customer a consistent and delightful experience.  Your team at Hyatt Regency North did just that, from our first interaction to the last.  

 

So please accept my sincere thanks and appreciation on our team’s behalf.  Your team deserves recognition and congratulations.

 

Thank you.

 

Sincerely,

Solai Chidambaram

 

 

Posted in HVMG Main Office | 1 Response

A very happy and proud Gold Member

Checked into the hotel at about 6pm EST today. What happened over the next couple of hours is why I try to stay exclusively at Marriott.  The gentleman who checked me (Christopher) did something amazing.  I came down to grab a beer and meatballs/salad. As i got stuck on a call, i didn’t get over to the guest area until about 7:20.  The food was pretty much gone, so i figured i just waited too long. Back in my room, I get a call from Christopher just checking on my room. After i told him the room was just fine, he noticed i just had a salad, and he let me know the line was just refilled, so come on down.
I know this may seem like just a small kindness, but for him to notice and remember me made my night.
I am a very happy and proud Gold member, and people like Christopher can be credited for these feelings…and my loyalty!

B. Etheridge

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Can I just live here?

I sincerely hope that I have the opportunity to participate in a survey as I have a great deal to share about my experience there.

To begin with, due to a miscommunication (that honestly was on us and not you guys) we missed the shuttle to your location.  Rather than having us wait for another two hours, an Uber was dispatched to pick us up.

We arrived, and as much as I enjoyed the three chocolate chip cookies that I consumed in the time it took me to check in (about 30 seconds to a minute), the greatest impression of the day goes to your front desk team.  I used to work in hospitality, so please believe me when I say that the warmth, respect, and welcoming attitude that greeted me were extraordinary.

Each day after class I would come back to an immaculate room (823) and think to myself ‘Can I just live here?’  I never got to meet the housekeeper that attended my room, but their work was flawless.  If you can imagine a room frozen in time that resets itself to a state of perfection each time you leave, you can imagine my experience.  Please pass along my sincere appreciation.

The food for both breakfast and evening snacks were delicious.  The patience that your team exhibited while my fellow classmates celebrated and casually lost track of the ‘recommended drink limit’ was bordering upon superhuman.

All in all, if there was anything that could have improved my experience…I have no idea what it would have been.  Maybe the privelege of staying longer.

Thank you for your hospitality; it was truly and sincerely appreciated.

 

Sincerely,
Marvin Thomas

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Thank you!

I just wanted to thank you and your staff for an exceptional stay at your hotel. All of the customer service we received from the front desk and the maids was incredible. The service out of the ordinary in a great way! We are evacuees from the Florida Keys which made our stay with you a breath of fresh air. For a brief moment in time we felt like we belonged somewhere.

Sincerely,
C. Mccarthy

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Kind and Helpful

Joel was extremely grateful to the team at Atlanta Marriott Century Center. Due to the weather, the storm, etc. it was an extremely trying situation, but the Marriott Hotel staff went out of their way to accommodate us in spite of the added stress. Jonathan and Michael were especially kind and helpful.

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December Birthdays and Anniversaries

Here are our December birthdays and anniversaries!

December Birthdays

  • Lisa Reskey – 12/20
  • Kevin Robert – 12/31
  • Jamison Conrey – 12/29
  • Angie Cook – 12/15
  • Maria D’Alessandro – 12/9
  • Susan Guimbellot – 12/4

December Anniversaries

  • Joe Bann – 12/26- 1 year
  • Rizwan Marfani – 12/17 – 5 years
  • Max Wohlfarth – 12/17 – 6 years
  • Stephanie Hill – 12/21 – 8 years
  • Ron Mader – 12/1 – 18 years
  • Yuki Yahata – 12/1 – 3 years
  • Nikki Yee – 12/30 – 4 years
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November Birthdays and Anniversaries

Here are our November honorees!

Birthdays

  • Katherine Bastow – 11/21
  • Carolann Hardy – 11/24
  • Richard Jones – 11/22
  • Gene Anderson – 11/5
  • Joe Bann – 11/22
  • Andreas Brandl – 11/27
  • Rizwan Marfani – 11/10

Anniversaries

  • Wilson Brandt – 11/9/15 – 2 years
  • Maria D’Alessandro – 11/1/10 – 7 years
  • Lina Patel – 11/2/15 – 2 years
  • Sara Milligan – 11/9/09 – 8 years
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October Birthdays and anniversaries!!

Feel free to reach out to your fellow colleagues and wish them a happy birthday or anniversary.

Birthdays

  • Tim Digby – 10/17
  • Keith Dunker – 10/16
  • Diane Travani-Dicken – 10/28
  • Margie Vito – 10/18
  • Yuki Yahata – 10/2

 

Anniversaries

  • Tim Digby – 10/17/16 – 1 year
  • Angie Cook – 10/27/15 – 2 years
  • Alex Hancock – 10/31/16 – 1 year
  • Amy Hanson – 10/1/14 – 3 years
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