Sorry I missed you last week while I was staying at the Doubletree. I tried to catch you Thursday evening but timing didn’t work out.
I wanted to share how John (the nighttime shuttle guy) went above and beyond for me. First of all he is always friendly and usually shuttles me twice a week to dinner whenever I am in town. So he is familiar with me and always greets me as “the girl from Kansas City”.
I had been sick the whole weekend before I came to Chicago and it only proceeded to get worse when I traveled to Chicago on Mon. I went ahead and went to my class on Tue but at the end of the day was totally miserable. I called the Doubletree (6:15 PM) from Zurich asking for a pick up and checked to see if they would take me to the Walgreen’s minute clinic. The front desk guy sent the driver (I was praying it would be John or someone I knew).
So when John arrived at Zurich I shared with him my request and of course he obliged. He asked how long I would be and I let him know I had no idea.
I told him I could just call a taxi to get back if it was past the time of the shuttle. Not only did he drop me off but he came in to make sure that I was OK. He said he had no other calls right then so he would wait.
I was overly concerned that I was detaining him so I let him know numerous times he could go if he needed to. And here is what he said to me:
”When you are sick you need family and we are your family when you stay at the Doubletree”.
It is interesting that he would say that because I always share with others that I stay at the Doubletree because I feel like I am visiting extended family whenever I am there. I only come in about every other month but am always greeted with a smile and a “welcome back”.
There were others that went above and beyond to help me last week (Lisa, Edward & Taylie) but John really went over the top.
FYI - I was diagnosed with Bronchitis and was given an antibiotic. Within a couple days I was feeling much better & my flight home on Friday was bearable.