When you book a hotel, you know what to expect. Check in at the lobby, go to your room, make sure everything is clean. Fill your ice bucket, unpack your stuff, and get the free Wi-Fi.
However, the amaing staff turned this standard transaction into an amazing experience.
I booked my hotel ~8 hours in advance. I had to wait until I got off of work at 4p.m, then pack my bags for the weekend anniversary with my wife and drive 3+ hours to get to Houston.
It was 11p.m when I strolled into the lobby and was greeted with a warm smile from Whendy. There was a couple problems that arose during the check in process and after a full day of work and a 3 hour drive, I was ready for it all to end.
However, Whendy at front lobby, and Carolina from the bar area racked their brains together and was able to make a terrible mishap (on my part too) turn into an amazing experience. When they found out that I was celebrating an anniversary they also offered complimentary meal tickets to my Hilton Honors account.
With employees that are as amazing as they are, it is the sole reason I will chose this Hilton over any other Hotel brand. I can not recommend these people enough.
Room Tip: East facing high floors have amazing views of the city.