Stories of Service Excellence

September Birthdays and Anniversaries

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Please extend birthday greetings and congratulations to our September birthdays and anniversaries co-workers!

September Birthdays

  • LaToya Atwell-Williams – September 30th
  • Kathryn Jones – September 1st
  • Marijean Pernice – September 26th
  • Jason Ressman – September 10th
  • Ashlee Steele – September 26th

September Anniversaries

  • Melissa Arana – 09/12/2011 – 5 years
  • Cory Chambers – 09/29/2014 – 2 years
  • Susan Guimbellot – 09/28/2015 – 1 year
  • Matthew Johnson – 09/20/2010 – 6 years
  • Jayne Tannenbaum – 9/5/2011 – 5 years
  • Thierry Grodet – 09/08/2014 – 2 years
  • Tim Michaud – 09/17/2012 – 4 years
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August Birthdays and Anniversaries!

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Please join me in saying Congratulations and Happy Birthday to our August birthdays and anniversaries!!


Cory Chambers – August 19th

Amy Hanson – August 6th

Kirstie Quick – August 24th

Kimberly Avery – August 24th

Maggie Rosa – August 9th



Katherine Bastow- August 26th, 2013 – 3 years

Michelle Davis – August 4th, 2008 – 8 years

Margie Vito – August 24th, 2007 – 9 years

Gene Anderson – August 17th, 2009 – 7 years

Lisa Reskey – August 22nd, 2011 – 5 years


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“Absolutely amazing staff!” TripAdvisor

When you book a hotel, you know what to expect. Check in at the lobby, go to your room, make sure everything is clean. Fill your ice bucket, unpack your stuff, and get the free Wi-Fi.

However, the amaing staff turned this standard transaction into an amazing experience.

I booked my hotel ~8 hours in advance. I had to wait until I got off of work at 4p.m, then pack my bags for the weekend anniversary with my wife and drive 3+ hours to get to Houston.

It was 11p.m when I strolled into the lobby and was greeted with a warm smile from Whendy. There was a couple problems that arose during the check in process and after a full day of work and a 3 hour drive, I was ready for it all to end.

However, Whendy at front lobby, and Carolina from the bar area racked their brains together and was able to make a terrible mishap (on my part too) turn into an amazing experience. When they found out that I was celebrating an anniversary they also offered complimentary meal tickets to my Hilton Honors account.

With employees that are as amazing as they are, it is the sole reason I will chose this Hilton over any other Hotel brand. I can not recommend these people enough.

Room Tip: East facing high floors have amazing views of the city.
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“”Awesome Staff”” TripAdvisor

From the time I booked my business group with Ty Zaker, the sales manager to the moment that we checked out after a two week stay, things could not have gone better. Ty would email or call me on a regular basis to see how things were going or if there was anything they could do to make our stay more enjoyable. The entire staff at the hotel was awesome and so accommodating to our needs. Breakfast was excellent, the restaurant staff had our table set up for us each morning (this is something they did on their own) so our coffee, etc. was ready when we got there – what a great way to start the day. The executive lounge was a great place to go unwind after a long day and Kelemua could not have treated us better. The front desk staff Ms. Valentine, Wendy and Brittany were such a pleasure to deal with, going above and beyond to make sure that our stay was an enjoyable one! The two shuttle drivers were polite and always on time. We will be going back to Houston in May 2017 and we will be once again staying at The Hilton! Thank you to the entire staff for making my job easier!!!

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“Perfect Stay at Hilton” TripAdvisor

Everything was great from the check in to check out. Staff is very attentive and listens to customer needs before speaking back. Front desk staff was top notch as usual. Thanks again to Hilton for delivering superior quality services

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October Birthdays and Anniversaries!

Extend your Birthday and Anniversary greetings and congratulations to our October associates!


  • Laura Orr – 10/18/10 – 6 years
  • Angie Cook – 10/27/15 – 1 year
  • Amy Hanson – 10/1/14 – 2 years



  • Brian Lim – October 16th
  • Tina Remy – October 29th
  • Margie Vito – October 18th
  • Yuki Yahata – October 2nd
  • Keith Dunker – October 16th
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“excellent customer service!”


Everyone at the Fairfield Inn who worked there were incredibly hospitable and helpful. In particular Lisa and her son who also worked there were warm, friendly and it was like asking old friends for information about what to do in the area. If you go to the inn you will be delighted with the excellent service you will receive! It was a great experience overall!

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“Excellent service!”


We stayed here for two nights on a family vacation. This hotel is only a short drive from both Portland as well as Old Orchard Beach. A special shout out to Alici who went way out of her way to make sure we had everything we needed. Would definitely stay here again if traveling to this area!

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“Much improved since last visit”


I stayed here earlier in the year and it was like a major construction zone. Though the staff was very nice. Then. Thus trip, it looks like the hotel inside is almost done. Nice breakfast area and comfortable lobby. Shuttle took me to the nearby mall and to Old Port. Nice touch and convenient. Very friendly service all around. Liked the big shower instead of s tub. Will return.

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“Nice hotel near Portland Airport”


I booked 2 nights here- wanted a hotel near Kennebunkport and the Portland Airport. This hotel was really nice and reasonable. Hotel is updated, clean, comfortable bed/pillows. Free breakfast was good. Hot coffee/tea in lobby 24/7. Hot chocolate chip cookies in lobby in the afternoon. All employees at front desk helpful and polite. This was a 10 minute drive to the airport, which was convenient for early AM flight.

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“Fairfield Inn went beyond any of our expectations for accommodations”


To all of the Fairfield Inn staff we thank you so much. My husband and I arrived home from Florida with health problems. We were checked in quickly and courteously under difficult circumstances. A special shout out to Mark who helped so much. The room was very clean, the bed was comfortable and there was a place for everything. We had an excellent breakfast and though the Inn was under construction we were not inconvenienced at all. The Fairfield Inn is definitely one of our favorites

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My wife and I really enjoyed our stay at the Fairfield Inn in Portland. We most often stay at the regular Marriott Hotels but this was a very good choice. Extremely clean and the breakfast was like a full restaurant meal. Excellent front desk personnel that went out of their way to make our stay comfortable. Nice pool and lobby area.

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