Stories of Service Excellence

May Birthdays and Anniversaries

Let’s celebrate our colleagues birthdays and anniversaries!


  • Kate Reeves – May 6th
  • Darren Aylward – May 25th
  • Tim Michaud – May 29th
  • Sylvia Carter – May 27th
  • Will Darnell – May 9th
  • Carol Twardoch – May 10th


  • Alex Biandis – 05/06/2013 – 4 years
  • Meaghan Boden – 05/27/2014 – 3 years
  • Sue Sanders – 05/18/2010 – 7 years
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TripAdvisor “Great stay away”

Hotel and their staff is very accommodating! Food is always great! Rooms are always clean and cozy! Definitely enjoy my stay while I am in Houston.I would recommend this Hotel to everyone. I always stay here when I am in the area.

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TripAdvisor “Medical Meeting”

I attended a Texas Society of Medical Assistants Annual Conference on April 28-30, 2017 at this hotel. The ball room that we were assigned was neat and clean, but could not get the temperature that was conducive to all. At one minute it would be extremely warm and then it would cool down and then get warm again. Did have a small problem with flies and gnats. Otherwise there was no problems. My room was very nice. Did have to call down at 10pm on Saturday night to get clean towels for morning showers. Were brought to room within 10 minutes and were warm. The front desk clerk, Van Valentine, checked me in on Friday morning and checked me out on Sunday morning and she impressed me with remembering how to pronounce my last name. Good place for meetings and just to spend time in Houston.

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TripAdvisor. “Perfect hot breakfast in Hilton during 2017 OTC”

Hilton Galleria Area Houston welcome to 300 more Chinese 2017 OTC exhibitors and visitors to stay Hilton. Hilton particularly prepared hot Chinese style porridge, porridge with Chicken meat and eggs although Hilton already have wonderful breakfast as usual. Now it is perfect hot breakfast. Hot chicken porridge help OTC groups make long America trip easy and cozy.
Thanks Hilton Galleria Area Houston hotel.

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Too quick to condemn and too slow to commend

Recently our family had a brother pass away. The funeral was a difficult time for us. We arrived early at the your Marriott and your front office manager could not have been nicer or more concerned. Her warmth and sincerity did much to ease our burden- Alvette Kingsberry is a treasure. Her presence reflects well on your leadership and ability to hire and maintain a great staff. Too often we are too quick to condemn and too slow to commend. Thank you for a job well done.


Louis and Tanredi

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Always Outstanding

Good morning,

Thanks for all your help planning our Women In Business luncheon!  We thought things went GREAT yesterday!  I appreciate you taking the time to help us get all the details right.  We love coming to the Marriott Airport because of the service and staff…  always outstanding!!

I have some special “shout outs” that I hope you will pass along… especially to Brian Hall:  Ron is AMAZING!  He is so on top of things, always has a solution to any problem we might have and an answer to any question.  He is so incredibly nice to work with, and we always know everthing will be perfect if he’s on the job!!  We have huge confidence in Ron, and he’s one of the main reasons we like to come back to the Marriott for our events.  His staff is also quick, professional and wonderful to work with…  special kudos to Wahiba, Fakkada, Tim and Kathy.  They really made our event such a nice experience for all of our guests!

We look forward to returning soon!  Many, many thanks again!


Triad Business Journal

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“Hilton Houston Galleria”

Very nice people and nice hotel. Close to good food, shopping, and entertainment. Rooms are very clean exception luxurious linens and maid service everyday. They are happy to accommodate requests to make your stay comfortable.

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“Great Staff!!!!!”

Jaafar went above and beyond to make our stay comfortable. After 6 hours of travel, we couldn’t wait to get to our previous booked room, but checked out immediately, due to the condition of the room. What was listed as a 4 star hotel turned out to be 1. We checked out, and booked with the HIlton. We mentioned our experience to Jaafar, who upgraded our room to a Jr. Suite. Very thankful. Will definitely return!!!!!!

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“Hilton Galleria Experience” TripAdvisor

Stayed at this wonderful hotel for the Easter weekend with daughter and granddaughter and had an awesome experience. Utilized the shuttle to and from Galleria and enjoyed not having to drive and find a parking space. Excellent location, great staff and a very nice hotel. We will stay there again!

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Can Find No Fault!

This was probably the best hotel experience I’ve had to date. The rooms were modern and nicely decorated, the beds and pillows just super, and the hot water in the shower even came up instantly. The staff were super friendly and actually eager to help, and the free shuttle was great, as were the drivers. Highly recommend.


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