Stories of Service Excellence

Monthly Archives: February 2011

Great!

Stayed for 2 nights for a family function, and I was so pleased. The hotel is being renovated, so you have to roll with it a bit, but they make up for it with sincere and helpful service…Will absolutely stay again.  

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Great!

Stayed for 2 nights for a family function, and I was so pleased. The hotel is being renovated, so you have to roll with it a bit, but they make up for it with sincere and helpful service. I’ll be happy to see renovated rooms– and I’d have liked the room darkening curtains to be […]

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“Comfort during a hard time””

My family stayed at the hotel for 3 days last week. I had called around to make reservations for a suite at the last minute due to a death in the family. Most of the places I called had just 1 big room and weren’t really suites. When I called Double Tree I was pleased […]

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