Stories of Service Excellence

Monthly Archives: March 2011

Another Wonderful Hampton Inn

My Daughter, Grandson, Granddaughter and I stayed here last Saturday night for a dance competition in Providence. We choose this from TripAdvisor reviews and previous stays at Hampton Inns throughout the states. This Hampton Inn certainly did not disappoint…we had a double room which was immaculately clean, spacious and comfortable with high ceilings. The two […]

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“Excellent Staff – Attentive to details”

Hosted a convention for a competitive singing group. Special requests were necessary for formation of judges rooms, hospitality rooms, and nothing was missed for an entire weekend. Timing & availability of rooms was as planned & they were setup impeccably. Staff is friendly & there to serve you with a pleasant ” can do”attitude. I […]

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Every employee is a customer service specialist.

I stayed at this hotel at the suggestion of a colleague. Unknown to us, the hotel lobby was being remodeled. This may have turned ugly, but for being met at the door by the manager who welcomed us and explained the situation. A manager’s associate directed us to our rooms, personally bringing my excess bags. […]

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