Stories of Service Excellence

Monthly Archives: June 2011

Excellent price, staff, all of it! Recommended!

We stayed here on a quick business trip and ended up staying 2 days, to be honest we would have done 3 if we could….The staff was incredible, from the full breakfast to taking care of our little dog Henry (who LOVED it) they were GREAT. Nice big pool and Jacuzzi/hot tub. They even have […]

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Best hospitality ever encountered-we’ll be back

The room was very clean and comfortable. The general manager Jay made it a point to speak to all guests every day to see if you had a good night or if he could improve on anything. The front office manager Cheryl was also courteous and seemed truly concerned that our stay was pleasant. Highly […]

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Top notch Staff … Highly recommend

2nd time I’ve stayed at this location… aside from being very convenient, facility is clean, well managed. In fact, during an emergency situation ..all the guests had to evacuate the hotel…. which went very smooth & was handled professionally without anyone ‘panicking’ ! About a week later, a billing error was also handled immediately, no […]

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“Wonderful Stay!”

Everything was perfect, from check-in, to rooms, to service, to meals and so on!! LOVE this hotel and staff! Hilton beds are the best! Room Tip: Enjoy the free cookies!   jecoma Vienna, Illinois

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