Stories of Service Excellence

Monthly Archives: December 2011

Great all around

My husband and I usually stay in Providence when visiting family in RI, but as we have a new dog, it’s tougher to stay in certain places. We chose the Hampton Inn for its no-fee pet policy and couldn’t have been happier. Not only were they accommodating to the pooch, but they are completely customer […]

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Excellent Stay!

I have been traveling the country for 25 years and would like to acknowledge the superior service provided at this facility. I am now a regular here and am honestly pleasantly surprised with the leadership excellence provided by the GM named Jay Visnjic. He truly exemplifies the meaning of “excellence in leadership”. Not only does […]

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Thank You Todd

After asking the front desk about a local health club discount for hotel guests, the shuttle driver Todd took the extra time and effort to go into the club and ask the manager about a discount. By taking the extra time and effort he discovered there was a discount! Todd did not have to do […]

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We’ll return

We had looked at hotels in Providence including the Hampton Inn, which is probably fine but cost about $40 more per night. This one is just a few miles south of Providence, near the airport and unlike the downtown hotels, had free parking. Nice clean room, good bed, impressed with the large-size flat screen TV. […]

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