Stories of Service Excellence

Monthly Archives: March 2012

“Great management”

We were unable to make our reservation time and ended up needing to stay somewhere else. Hotel management took great care to cancel our reservation (even though it had already been charged) and issued a refund. I just wanted to credit the hotel management in the way they handled this, as it was class act […]

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“Great staff!”

Overall a great hotel. Nice rooms. Good in hotel restraunt. rob dooley    

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“Excellent Staff”

Church trip with 29 people. A logistical nightmare but the staff was gracious, accommodating, and helpful.  Bent over backwards to make our stay above our expectations.  Would highly recommend just on the staff alone. drdalebtn Savannah, TN

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