Stories of Service Excellence

Monthly Archives: March 2013

“Wonderful service experience”

  We recently stayed at this hotel for New England hockey tournament, jay and all his staff gave us an experience that far exceeded our expectations! After having spent many nights and weekends all over the country, in and out of hotels, I can write with confidence that I was so pleased with our entire […]

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“Really great – go here before any other hotel in Warwick!”

Why go here? Because they truly care. I came in late for an “on-the-road” stay, nothing special but I left very impressed. The room was great – comfortable and clean – but it was the staff that sealed the deal for me. I am also a GM in the service industry and was so impressed […]

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Great find on 95!

DoubleTree Rocky Mount Hotel

DoubleTree Rocky Mount HotelI stopped at this hotel on 95, tired and just wanted a clean, quiet place to hang my head! I was pleasantly surprised…Joyce at the front desk greeted me with a warm chocolate chip cookie, and a goody bag since I was an HHonors. I requested a quiet room and she accommodated me with a […]

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This place is spotless!

I wish whoever runs this hotel was managing all hotels. The place is spotless. Staff is very friendly. More then enough hot water and as hot as you can stand it. Comfy beds. Room is a tad small but not a problem. Two beds, desk, easy chair. Plenty of lights. Limited outlets. Breakfast was as […]

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Great Experience

embassy suites detroit troy

embassy suites detroit troyHIGHLY RECOMMEND – STAFF IS AWESOME, HOTEL WAS CLEAN – ONE OF OUR TOP EXPERIENCES WITH EMBASSY – a bit away from everything, elevator doors close quickly, we had an issue come up and the staff was right on it and very helpful ReadyToGo44142 via TripAdvisor

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“Excellent stay”

Great stay, the breakfast hostess Elaine was fantastic, and made our few nights there wonderful. I was travelling on business and was not disturbed by anything, the free coffee was good downstairs and breakfast was served promptly with more than enough to go around every morning with fresh fruit. Charl

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Excellent!

Breakfast was lovely. Has a great variety. Cattleman’s restaurant was perfect and had great tenderloin. Room was very clean. Our personal items were respected and all staff was really, very friendly and helpful. Overall the hotel was beautiful and we all had an excellent stay. Samantha F

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GREAT EXPERIENCE

embassy suites detroit troy

embassy suites detroit troyHIGHLY RECOMMEND – STAFF IS AWESOME, HOTEL WAS CLEAN – ONE OF OUR TOP EXPERIENCES WITH EMBASSY – a bit away from everything, elevator doors close quickly, we had an issue come up and the staff was right on it and very helpful.   ReadyToGo44142

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Will be back!

I enjoyed my stay and will be back at the end of the month. Shanta S

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Clean and super friendly

I was pleasantly surprised when we arrive. Facilities are very nice and the staff person who welcomed us was super efficient, friendly and helpful. The pool area was nice, though pretty crowded. Very good Pool temperature and atmosphere. The room was very tasteful and the beds comfortable as well. We would stay here again for […]

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