Stories of Service Excellence

Monthly Archives: April 2013

“OMG!! Greatness @ an unbeatable value!!!”

The best hotel stay ever. Kate (front desk agent) is a doll… She was proactively helpful and very accommodating. The maintenance and kitchen staff were all spectacular. I have never felt so comfortable at ANY Marriot Facility like I did with my stay here. Thank you so much for preserving the true essence of genuine […]

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Tabitha was so kind and friendly!

I have been meaning to write a little note to tell you how kind and friendly Tabitha was to me. She is definitely someone you want to greet your customers!! My dad lives in Daytona so we will definitely be staying at your property again. Sincerely, Kim T

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Pleasant attitudes and smiles

The front desk staff were extremely accommodating, thank you for your pleasant attitudes and smiles. Youngmi P

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I Plan to Stay With You Again

I have stayed @ Hilton Houston Southwest several times during the past 45 days. I found your rooms to be clean and staff very responsive. I particularly like the folks that run the Executive Lounge at the 14th  floor. I plan to stay with you again in the next couple of months. Abtin

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Front Desk extremely helpful and courteous

We arrived early and the front desk gave us a parking pass and access to the pool/beach. We did get our room around 2 PM. Front desk was extremely helpful and courteous. Charley N

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Front Desk Staff was so helpful

We were only there one night and really would have enjoyed staying a few extra days but our schedule this time did not permit a longer visit. Front desk staff from late afternoon was so helpful and recommended a really nice restaurant “Sammy’s. Joanne C

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Staff very helpful

The staff was very helpful and friendly, particularly the complimentary breakfast guy. Reginald B

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Everything about this stay was excellent

We spent two nights here for a graduation in Pittsburgh. At first we were upset about how far away we were from downtown Pittsburgh, but it turned out to be just a 25 minute drive. We were actually happy we were out of the city proper. This hotel exceeded all of our expectations. We were […]

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Service was stellar!

The hotel was absolutely beautiful! I was very comfortable. Service was stellar! Julie V

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Friendly smiles from everyone

Thanks for a pleasant stay and friendly smiles from everyone. Ryan H

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