Stories of Service Excellence

Monthly Archives: May 2013

“…you have a very good kitchen…”

embassy suites detroit troy

embassy suites detroit troyEric, Unfortunately, your e-mail is rare.  As much as I stay at Hilton family hotels, and that’s 99% of the time, almost no one reaches out like this.  Your e-mail is the exception and much appreciated. I probably enjoy staying at your hotel more than any other Hilton family holtel while in Michigan.  And I’m […]

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Mother’s Day

The staff was the best I have seen anywhere. Their spirit was amazing. The food array was beautiful and well prepared. The talented jazz group complemented the event perfectly. While a lovely experience, overall, there were a few issues for us. Mom is 92 with failing eye sight. Room as too dark, black tablecloths and […]

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Anniversary

We visited Porters to celebrate our anniverary. Food was great. I had the salmon with pilaf and asparagus which was terrific. Husband had a steak (I can’t remember which one but it was not as done as he would have liked. Easily fixed but he didn’t bother. He chose the augratin potatoes which were very […]

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“…I am proud to be a Hilton Honor Diamond Member”

embassy suites detroit troy

embassy suites detroit troyHi Eric, Great to hear from you, and I can assure you I have nothing but great things to say about your staff, their outstanding professionalism, and your property.  You and your staff “ALWAYS” go out of your way to provide me with excellent service, and I would be happy to respond to any survey’s […]

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Maria D’alessandro was the Superhero of the Week!

It was a day like any other in Atlanta, GA, until SWOOSH! – In an instant our company’s ‘FLASH’ came to the Rescue!  The Flash, AKA Maria D’Alessandro, streaked onto the stage to present her visionary plan of destroying repetitive and mundane Financial Processes and Reporting.  This exciting news forced an eruption of Applause and Appreciation […]

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Excellent experience

Excellent experience While we didn’t get to fully enjoy the hotel due to car trouble that got us there late and in a tizzy to attend a wedding. The weather wasn’t very cooperative as well..having car trouble in bad weather is never fun. The hotel accommodations were fabulous and certainly made up for our troubles […]

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Excellence in Chattanooga

We have stayed at the Sheraton Read House in Chattanooga before and have never been disappointed. The location is the best and the staff is beyond accommodating. From check-in to picking up our car from valet parking at check-out, everything went very smoothly. We could not ask for more from a hotel. It is a […]

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Great Hotel

This hotel is in a great location, has really comfortable beds and a very pleasant staff.

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Sheraton Read House

The hotel was very nice and the staff was always helpful. There is a nice restaurant on site in additon to a Starbucks. Would definitely stay again.

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Excellent Customer Service

Excellent Customer Service! this is truly a full service hotel with staff dedicated to great customer service. Every question and need I had was answered promptly and with an attitude of helpfulness. I will stay here again! Also, I LOVE the opportunity to get $5 coupon for refusing maid service each day. GREAT program!

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