Stories of Service Excellence

Monthly Archives: June 2013

HVMG Corporate Team Celebrates our Be Excellent Culture

  On June 28th and 29th our HVMG Corporate Team participated in our Be Excellent Culture Celebration.  This was an opportunity for each one of us to “Celebrate” our companies successes and learn about the HVMG SECRET to creating a Culture of Excellence as we serve each of our stakeholders.  I am so excited at […]

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“Great park and stay”

We were flying internationally from Nashville and needed to be there several hours early. This hotel offered a great park and stay and shuttle to the airport. The staff was extremely friendly and helpful. We did not use a lot of the facilities as we were just there to sleep, park and fly. They had […]

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Cancelled Flight

Recently had an evening flight cancelled at CLT and had to spend the night unexpectedly at Residence Inn Charlotte South. They were very accommodating considering we arrived after midnight. The staff member, Michael, was awesome! He gave us toiletries since we were unable to obtain our suitcases from the airport. In the morning he was […]

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“Great Staff”

The staff was great Jon,  Blanca, Manuel,  Kayla plus the drivers don’t remember there names. Timothy S.

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Perfection!

Everything in the way of service was perfect when we stayed…  the front desk person was efficient and courteous when we arrived (very late), and the room was spotless with excellent linens, towels, etc. Dan B.

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Poster children for how to provide Excellent service

Hi, yes we did stay at Rocky Mount Marriot over the weekend.  I don’t travel extensively but do stay at hotels for business and vacation several times a year.  I always choose Marriot. My wife and I (plus family) did have an excellent stay, though only for a day.  Unfortunately we were in town for […]

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SECOND TO NONE

Chad, Ashley, Danielle, should be the ones who train all courtyard staff – system wide. We cannot think of a way they could have made our 8-night stay any nicer. Comfortable clean rooms, Danielle made me a cup of coffee even after her shift, every staff member speaks to you, and everyone has a positive […]

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Wedding Reception

Outstanding venue to experience a wedding reception. The Staff was outstanding especially Maryann the Banquet Manager. The quality of food and service was excellent. The rooms were very clean, comfortable and fresh. The Casino facilities certainly added to post reception activities. Both families and friends offered positive reviews regarding venue, food, service and overall quality!!! […]

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I just wanted to say thank you !

Hi, I just wanted to say thank you for all your help and work for our reception. Everything was perfect and the room was set up beautifully! I can’t begin to say enough great things about you and the team at the Doubletree.  It was wonderful! I couldn’t have done it without you! Thanks again, Chelsea […]

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Excellent Hotel!

Had a choice I would always stay at Embassy Suites. Rooms are the best of any rooms I have visited. Spa was great for a sore back and helped me be able to play golf the next morning. The hotel was close to shopping and restaurants with easy access to and from the hotel Larry […]

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