Stories of Service Excellence

Monthly Archives: August 2013

This is my First Choice!

My son was in the hospital in the area, so this was my second visit within the week. What a difference! I will always make this my first choice. Because everything was booked this weekend we had to take what they had. We ended up with a king suite, in the smoking area. I was […]

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“Thank you for an excellent stay”

We were very impressed with the service of the property and staff, especially since there was a tour bus also staying at the property. The staff service was excellent, warm and quick to ensure our stay was pleasant. One of the bedside lamps was missing a bulb. We called the front desk and within 5 […]

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“Great Welcome”

After a day of driving it was such a great welcome. Check in and be greeted by free chicken Caesar salad to tie you over until dinner, every afternoon at 4:30 p.m. they have a reception. If you check in later they have a homemade chocolate chip cookie to greet you with. The staff were […]

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“Great place to stay!”

Was pleasantly surprised by this place. Tucked away on Atrium Way right off of Briley Parkway so easy access to the highways and attractions yet surprisingly quiet. Staff was extremely warm and welcoming! Will definitely be staying here often. Looking forward to my next trip to Nashville. Melissa E Memphis, United States

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Staff was Excellent!

The customer service of the staff was excellent

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Treated Like a 5-Star Guest

Found a great deal on a website… Ana at the front desk along with her manager Kathy fixed it all up for us. We upgraded our deluxe room to a Cabana Suite and we were very happy with our choice. Beds were soooo comfy, slept like a baby….We enjoyed our cabana to the max, fixed our […]

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Staff Was Friendly

The Hyatt was such a perfect choice for my Bachelor Party. We stayed in two-conjoining rooms, which was perfect for a group of our size. The hotel was clean and well-kept, the staff was friendly, and the location is PERFECT. We were literally able to walk everywhere we wanted to go. Rmrchng

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Excellent Service and Comfortable Atmosphere

My husband and myself booked our stay for the weekend of the 26th. The deluxe king suite was perfect. Very clean and comfortable, staff was on hand for any needs and very friendly. The valets are amazing and always helpful and should be commended on great guest services…Overall the staff is wonderful and we enjoyed […]

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Great Experience!

It was a great experience for us.  You have a wonderful staff!! Helen P.

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We appreciate the excellent service!

The service at Southwest was outstanding and the staff very attentive.  I’m sorry I did not get names, but EVERYONE at the breakfast buffet, including the manager, received rave reviews from my friends and family.  The lobby staff were friendly and made us feel welcome.  Sheila Sandoval handled all the arrangements for our wedding block, […]

Posted in Hilton Houston Southwest | Tagged , , , , , , | 1 Response