Stories of Service Excellence

Monthly Archives: September 2013

Like Arnold: “I’ll be back”

“Thanks for an excellent stay…for allowing me to check in early…for the upgrade…and for being easy to work with. Like Arnold, I’ll be back”.

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Friendly Staff; Great Location!

“Staff was very friendly. Location is Excellent. Very Motorcycle Friendly!” -Ronald B.

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National Coffee Day!

Guests and Associates at the Fairfield Inn Portland Maine Mall tested their coffee knowledge on National Coffee Day with this quiz: Guests who provided an email address with their completed quiz were entered to win a Starbucks or Dunkin Donuts gift card… We received over 50 entries!!  Associates enjoyed wishing Guests a Happy National Coffee […]

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Accommodating and Gracious

The Game Shuttle was amazing. The driver was so accommodating and gracious to the guests

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Excellent Stay!

Hi!  I stay at Embassy Suites almost every week in different cities and I LOVE them – in the entire Hilton Family!!  This was my first time to Tulsa and the stay was only one night but it was wonderful as usual. Thank you!! Cheya  

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Staff is Excellent

Fantastic staff that places an emphasis on customer service. In general, Marriott does an outstanding job with training their employees to provide a superior guest satisfaction experience and this Residence Inn is a shining example of how to do it right. Front desk, breakfast staff and even the employees walking in the door to start […]

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Displaying the Warmth of Hospitality

Max, a note to let you know you have a winner at your Schaumburg hotel. Thursday night, Sept 19, Taylie Jackson’s warmth and help made our stressful day at O’Hare melt away. The room was lovely and breakfast delicious. Doubletree will be our destination of choice from now on. Phil and Karen R

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Excellent work!

Hey Sara, Just wanted to tell you that last week I had someone from housekeeping…named Sarah…that was awesome! I think she only cleaned my room one day. I knew instantly that someone else had cleaned my room because the level of detail was noticeable…but she also left me a note which was sweet. She didn’t […]

Posted in Embassy Suites Tulsa-I-44 | Tagged , , , , | 1 Response

Excellent Stay!

Hi, my wife and I stayed with you guys on August 31st,the updated rooms were very nice and clean hotel was quite and the last time we stayed there the main lobby and center of the hotel had been redone very nice. The next time we plan a getaway weekend from kid’s and life in […]

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Above and Beyond Service!

Actually, I would like to tell you how much I appreciated an employee (Manager?) at breakfast.  A coffee urn was empty, so I went into the buffet area to ask someone about it.  He approached me and asked if he could help me.  He immediately showed me an urn I’d not seen, and I thanked […]

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