Stories of Service Excellence

Monthly Archives: October 2013

I always prefer this one!

From my phone from Boston to my check in 24 hours later; I was satisfied i’d be accomadated. By and large you were there from the begnning and I had no problems. Towels, bedding, coffee maker made me comfortable. As the overnight stay played over in my traveling I felt I could rest assured that I would enjoy (my […]

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We always enjoy our stays with you

We always enjoy our stays with you! Paul M.

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Kudos to Kelly

Kudos to Kelly on the front desk.  She rearranged our three rooms so we could be on the same floor as the other wedding guests – job well done! John K.

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“Great for Octoberfest”

We stayed there last minute on a Saturday night during Biketoberfest. The hotel was nice on the inside and out. They provided plenty of parking for bikes but it was a little difficult to part our excursion. The elevators are slow but you are on vacation so it is no big deal. Our room was […]

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Friendly

The front desk staff was very friendly. April R.

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Excellent Stay!

Excellent stay. Room was always cleaned, the breakfast ladies were so nice and friendly. The shuttle to work was great. The driver was friendly and professional. The breakfast buffet was excellet as was the room service. Everything was cooked perfectly. Marriane C

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Very nice, good service, quiet

Very nice, good service, quiet. Hotel was clean and organized. All staff was friendly Christopher M.

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Recommended!

Very friendly and accommodating staff. Everything worked and nothing smelled bad! The front desk gave me good dinner recommendation in downtown St. Charles–The Office–a little pricy but a comfortable place with very good food and a great place to watch sports on TV. Recommended! Located across the road from Pheasant Run resort. I would definitely stay at […]

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We Cancelled for you

We enjoyed it so much we  changed a reservation we had for tomorrow in milford ct to come back to mt arlington. Bob L.  

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Clean, Friendly Hotel

It is a very clean hotel. Very friendly staff,  I stayed there 1 night, I will be happy to go back,  you can get a very nice deal if you book early. You can be sure of cleaness and friendly staff. Serkan A

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