Stories of Service Excellence

Monthly Archives: November 2013

Great Atmosphere

DoubleTree Rocky Mount Hotel

DoubleTree Rocky Mount HotelMy granddaughter attends NCWC and we have been staying at this hotel for the past two years when she has events. We have always enjoyed our stay; have recommended this hotel to other parents/friends of NCWC; and will continue to come back at least until 2016. The atmosphere and staff have always made it a […]

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She said it herself!

Excellent” The staff at this Hotel are beyond Excellent!! They were attentive, inquired as to our needs and were ever-present. When I had an issue with the noise level in my room, the Manager made an adjustment quickly!!   Hyrum K DeSoto, United States

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Passion for Excellent Service

Max, Thank you for the email and appreciate your passion for a high customer experience!  I will be happy to complete your survey when i receive. Greg G

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He said it himself!

Excellent stay I stayed at the Hilton Houston Southwest for 2 nights alone in November 13. The hotel surprised me positively. King bed was good, large room, clean, a lot of space… Rate included breakfast buffet that was good. A special highlight for the staff: you just can’t go through front desk without being greeted […]

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WONDERFUL

WONDERFUL HOTEL WITH EXCEEDINGLY HELPFUL,COURTEOUS AND FRIENDLY STAFF. COULD NOT BE BETTER. Edward C.

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Customer Support!

The staff’s support and service has been fantastic which is why I have stayed the last two weeks and will return again on Monday.  I’m in the process of relocating and have been staying there during the week and may continue to do so pending the availability of funds for my relocation.   Stephen D. […]

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Be Excellent

The best selection for a free buffet I have ever seen, and all good

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Desk Chair Importance

great stay, great staff! I sent you an email praising your staff for finding me a decent desk chair. Thanks for your continued efforts, – Shawn D.

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Warm and Helpful

I stay at this hotel on a regular basis for work travel and always have a pleasant experience. The hotel is clean and modern, with a great spot to watch a game and have a drink. The counter staff is always warm and helpful. Great place to stay. Stu U

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First sentance scared me, boy was i wrong!

I did notice something I think deserves a comment to you. I’m pretty sure every employee I encountered spoke to me and smiled while I was there. They seemed to go out of their way to notice me and welcome me. Not just the people that were supposed to help me (check in, etc.) but […]

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