Stories of Service Excellence

Monthly Archives: December 2013

“Definitely going to stay here again!”

The quality of the room was really big and clean. Every one was friendly, and my dogs loved it! Definitely going to stay here again! The location is perfect for Bourbon trail and it is close to downtown Lexington. Jayne B.

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“exceptionally nice and accommodating”

This was our first stay with Doubletree and it was a very pleasant stay. The quality of the room and all accommodations was excellent and the value was wonderful. I would like to add that our stay was during Christmas Eve and Christmas. The staff was exceptionally nice and accommodating… even including a small Christmas […]

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“a delight to visit!”

We always have the best experiences at Doubletrees, and the one in Lexington, KY, is always a delight to visit! We love the friendly staff, the nice fitness center, the comfy beds, and, of course, the delicious cookies.

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“especially wonderful”

We have family in NW Ohio and always stay at the Lexington Doubletree in order to split up our drive North. We have never had an unpleasant experience, even though we travel with our young son! Nick at the front desk was especially wonderful as he checked us in after a long day on the […]

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Nice hotel and the staff is extremely friendly

The hotel is just 5 minutes away from the airport. The staff is great and so friendly…they make you feel like you are at home. The room is clean , and the space is big enough. The hotel has a shuttle , and they will take you to the warwick shopping mall and the airport […]

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Very professional

Good Morning Mr. Schorr, Thank you for your follow up regarding our recent stay at Double Tree.  It was a short stay but quite pleasant.  Our rooms were clean and the beds were very comfortable.  Your staff was warm, pleasant and very professional from the time we made the reservation until check out.  We accidentally locked our keys in the […]

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I Was Impressed….

I stayed at the Embassy Suites Dallas Park Central, and was impressed when I checked out that the person at the front desk knew/remembered my name prior to me handing my room key in.  Its the little things… Thomas P.

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Great Staff

This hotel was great for the price. The staff was also very polite and helpful. Derrick at the front desk was particularly helpful and went over and above – provided a microwave and fridge in my room at no charge and recommended local restaurants nearby. The rooms were very clean and the bed was super […]

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Spacious and Perfect for our Family…

Enjoyed my stay at the Embassy Suites Dallas Park Central.  The suite was so spacious and perfect for our family.  I will come again. Robert S.

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The entire staff was very pleasant during my stay.

This choice was a pleasant surprise as I had a reservation for another hotel in the area but I cancelled it due to the snowstorm. At the last minute I decided to make the trip and booked this hotel at the last minute and I am glad that I did.

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