Stories of Service Excellence

Monthly Archives: January 2014

Consistently Positive Experience…

The team at the Embassy Suites Dallas Park Central was outstanding.  If there are any issues, they aggressively resolved satisfactory each time.  I am a frequent guest and I am welcomed like family with a nice, clean fresh room in the location of my choice.  This aspect of my business travel is consistently positive experience. […]

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Breakfast was EXCELLENT….

I loved the scenery of the Embassy Suites Dallas Park Central.  The huge lobby has plenty of lounge seating.  It has spacious rooms with a king size bed that was extra comfortable.  The breakfast buffet was excellent with plenty of delicious options.  I would definitely stay here again, and recommend this hotel. Cynthia T.

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“Fantastic stay”

Management and staff were on hand to help you with anything. The were very kind and accommodating! Rooms have updated TVs and were clean. Pool was relaxing and the hot tube was gorgeous. They were well prepared for our large group visit. Stayed January 2014, traveled with family

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“CAST & CREW TEAM EFFORT”

My Wife and I of over 52 years, would like to thank the CAST and CREW TEAM of this safe haven during our 7 nights and 6 days of the HERCULES & ION STORM. In alphabetical order, the credits go to; Adam, Andrea, Asma, Beverly, Bob, Suzanne Dacey= Front Office Mgr., Danika, Dennis, Derek, E- […]

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“Hockey Tournament- MLK weekend, 2014

wish there was a choice of a “15” for the hotel staff! Honest to God, they could not have been more friendly, helpful or more, simply, nice! This was one of my top hotel stays ever! Breakfast was great…the facilities were great…but the staff made it! I was there with my 8 year old son […]

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Responsive staff, clean and modern facility”

We stayed as part of a group who was participating in a hockey tournament at a local rink. The only snafu during the visit came during check in. Lots of people came at the same time and it created a back up. The front desk only had two computer terminals which contributed to the slow […]

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“Responsive staff, clean and modern facility”

We stayed as part of a group who was participating in a hockey tournament at a local rink. The only snafu during the visit came during check in. Lots of people came at the same time and it created a back up. The front desk only had two computer terminals which contributed to the slow […]

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“Amazing service”

  We enjoyed our stay. It was like staying at a world class resort for a fraction of the price. We enjoyed the breakfast, pool, great guest rooms and kind staff. The front desk staff and manager are helpful and wonderful Stayed January 2014, traveled with family

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‘Exceptional”

The Front Desk agent potentially saved me weeks of resolving a billing issue with my employer.  THANKS!!!  Keep up the Great Work, the service here is exceptional! Samuel C. III Bartlett, TN

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“Great experience!”

My family stayed at this hotel for my son’s hockey tournament with other families from his team. The hotel staff was absolutely amazing! The hotel manager was also amazing and very visible. We were able to bring in food and drinks in the lobby lounge area (plenty of tables and chairs) and the manager often […]

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