Stories of Service Excellence

Monthly Archives: February 2014

Nice & Helpful..

Will at the front desk was very nice and helpful. Hovanes M.

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“Wonderful Experience!”

Three adults shared a room for one night to attend a concert in the area on February 21st. Check in was quick, friendly and just wonderful! We had requested an early check in and there was not problem with this request. We found our room to be exceptionally clean and everything appeared to be in […]

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“Wonderful Place to Stay!”

I can’t say anything negative about this hotel. Very clean. Most comfortable bed and pillows ever! Excellent complimentary breakfast. Staff was outstanding! We were given a river view room, such a nice view. We were able to check in an hour before check in time. We were greeted on arrival and departure. Jason H, Indiana […]

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Attentive & Supportive!

Dear Jon,  I always enjoy staying at the Douletree.  Your staff is always very attentive and supportive.  Especially this time with a my lost mobile phone.  Looking forward to the next stay. Most likely in June.   Best regards, Michael F.

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“Great Staff!”

The staff was very friendly and accommodating when I asked them to help me with a surprise evening for my wife. They allowed me to check into my room to set up the atmosphere and acted as if they had never seen me when the two of us came in later that even, so as […]

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“A Quick Overnight”

My daughter and I stayed at this hotel because we had tickets for a concert nearby..which made it very convenient. We enjoyed our stay. The hotel was clean, in good repair, and quiet. We appreciate a good night’s sleep. The beds were comfortable and the towels were soft. Check-in was friendly and without delay. The […]

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“Great Property~Nice Location!”

This is a newer Hampton and it shows! Lovely decor, comfy beds, clean rooms, large tv’s, friendly staff! The breakfast is above average for a chain hotel and is served in an inviting breakfast/lobby area. The location is quite pretty too, right next to the river. There are a number of restaurants close by, as […]

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“Congratulations Blanca”

Blanca arranged an emergency reservation for us while given only a couple hours of notice.  She made sure that our room was prepared and clean for early check-in.  She invited us to receive 500 points for becoming an Hhonors member.  Lastly, upon arriving, she had a respectful and cheerful disposition!  Thank you Blanca! Amber M. […]

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“The guests were all smiling at Doubletree….that tells the real story.”

Check out this Excellent response from an email we recieved from a guest who stayed with us this past weekend! My stay was so enjoyable that I am returning next week.  My only suggestions would be to update the art in the hallways where guest rooms are located and to remind housekeeping that when a […]

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“Excellent”

Thank you. My stay with you was very important to me….you did a great job! Robert T.

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