Stories of Service Excellence

Monthly Archives: March 2014

Thank you Michelle

I wanted to say thank you again from Jeremy and I. Everything was perfect. I’m so happy I’m still crying lol. There’s no way it could have been any better!! Nikki P  

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Elise

Hi Androse, I stayed for a couple of days over the weekend. Elise especially, but all of staff from the guest services, had great customer service and positive attitudes. I will certainly be back! Thanks, Sarah S Marketing Coordinator | Kingspan Insulated Panels

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Building Relationships

Hi Arlene – we got here   last night – I want to thank you so much for getting us an oceanfront view.  The staff has been so lovely and even sent us a basket up last night.  My mom just keeps saying this is wonderful and this is a beautiful place.  It really means […]

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Survey Response

Mr.Rijos and Androse were fantastic to me and I appreciated their courtesy immensely. Jim Ellenberger  

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Very Comfortable

The stay was very comfortable and all of the staff was great, especially the two servers in the evening in the Bistro who were very hospitable and accommodating. Bill J.

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James, Our Excellent Omelet Cook!

I wanted to make sure to let management know what a GREAT experience we had with a particular employee.  James, your Omelet cook was working the monring of March 11th.  We have a developmentally disabled daugther, many people who aren’t used to her become annoyed easily, James treated her with the utmost respect.  He spoke […]

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Excellent

We booked a stay, park and fly package and were extremely pleased. The hotel is conveniently located off the highway, front desk staff were excellent and the room was great. The free soup on a cold winter’s day was a nice touch as well as the homemade cookies and fruit available at all times. Shuttle […]

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“New is Good”

Splendid hotel. Opened in NOV 2012. Check-in is quick and keys are non swipe and touch to open. Rooms are all very modern. DirecTV with all HD channels-Very rare. Bathroom and foyer is all tile. Oversized sink area. Walk in shower with good showerhead. They have the lapdesk so you can do work in your […]

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“Enjoyable stay!”

We were very pleased with our stay. Our room and the hotel was clean and the staff were all helpful and friendly. The breakfast was very good. We hope to stay here again in the future. Maybe in the fall when the leaves are changing! -deborahp709  

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“The best hotel in a great area!!!”

While on a weekend getaway with my husband, I didn’t expect to be treated as well as we were. Almost like they were expecting family members in from out of town. There was always a smiling face greeting us at the front desk, and all others areas where we encountered a staff member. We were […]

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