Stories of Service Excellence

Monthly Archives: April 2014

Be Excellent Celebration @ Hyatt Atlanta Perimeter at Villa Christina

Today was an exciting day at our soon to open Hyatt Atlanta Perimeter at Villa Christina as over 100 of our associates attended our HVMG Be Excellent Celebrations and learned how “Choosing a mindset and an attitude of Being Excellent” will propel us to the #1 spot in the Atlanta market! Our team was Energetic, […]

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Excellent Desk Clerk

Anna the desk clerk was excellent in getting us settled, and telling us about the surrounding areas.Anna the desk clerk who has been there 7 years ( we’ve been there at least once every 7 years) should be put in for a raise; she is outstanding.

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“An Enjoyable Experience…”

An enjoyable experience all around. Accomodations were excellent and the proximity to Steeler Country was very convenient. The entire staff was both expedient and curteous in their efforts in making our visit as comfortable and uneventfull as possible. Definitely a winning combination suitable to Steeler Nation expectations!!!

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“breakfast is outstanding”

Great service as usual. I have to mention the restaurant as well. The breakfast is outstanding and the service exceeds my expectations every time. Please pass along my thanks to your team. Regards, Trevor D.

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Friendly, professional service

Thank you for your email. I have stayed at the Palm Springs Hyatt on several occasions primarily due to your excellent staff and location….on a positive note, your staff continues to provide friendly, professional service and, like I state above, one cannot find fault with your convenient location. Best regards, Jack C.

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“The staff was excellent and the room was GREAT!!!!”

Mr. Curd, This is the first time staying in your hotel in Lexington. I normally stay at embassy near Newtown Pike, however I will be staying here again at Doubletree in the future when I am in Lexington conducting business with the postal service there. The staff was excellent and the room was GREAT!!!! Thank […]

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Smile and positive attitude

First, It was great to receive your email explaining everything about your hotel. Secondly, I would like to praise the front desk girl, Courtney. She is smart, friendly and is skilled in defusing a bad situation. She has potential to move up and be a strong leader in your company. We arrived about 1 pm […]

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“Staff was exceptional”

Staff was exceptional – from front desk to restaurant team William O

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“plan on staying here again on return visits to Lexington”

We called the hotel, while in route from Memphis, TN., to see if there was a possibility of early check-in as we needed to do a quick change of clothes to make it to the funeral of a close friend. The folks could not have been more helpful. A room was ready shortly after our […]

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“Outstanding employees”

Outstanding employees. Great service. Great breakfast too! Hot cookies upon arrival. Good location with several good restaurants within walking distance. Very reasonable pricing. Great bar area with good “smoking” area nearby for an enjoyable cigar after a good day at Keeneland! Michael P.

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