Stories of Service Excellence

Monthly Archives: May 2014

She cared, she did her best to make our special stay special

My wife made contact with RHONDA who I believe is the Hotel Ambassador. She was fantastic. She cared, she did her best to make our special stay special. I would return just because of RHONDA. Listen to RHONDA> we all want Hyatt to be the best. Contact me anytime. She was worth it to me. […]

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I love staying at the Hyatt in Palm Springs

I love staying at the Hyatt in PS. I live just 50 minutes away and consider you folks my get away destination. The new customer relations gal was superb! She added to my delight of all things Palm Springs Hyatt. Thanks Connie H.

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Great Layout!

We loved the layout of the room – was very functional for us, as we were there for 5 nights, and were able to use the center desk area to work and eat both. Thanks for an enjoyable stay. -Cynthia Edgerton, Yorktown, VA

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Does it right!!

This hotel does it right! -Eric James, Dublin, OH

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Well Maintained Hotel

We booked two rooms for two nights 9 months ago knowing graduation weekend was going to be busy. We were pleasantly surprised to find this hotel right in the middle of a huge shopping complex. The staff was very efficient and friendly. The rooms are just as you’d expect — very functional and well appointed. […]

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Excellent Reviews and an Excellent Stay!

I booked 2 nights at this hotel after reading excellent reviews on TripAdvisor. One review said to ask for waterfront view and that they have microwave and mini fridge in the room. I booked a standard room and when I arrived from the airport at around 6 pm, I was greeted by a very friendly […]

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Historical Location!

This is one of my favorite Hampton Inn locations. As a business traveler I love this hotel. The location is stunning on the Monongahela River and the convenience of being situated next to a dozen restaurants makes it easy to avoid having to navigate an unfamiliar city. I also like the location of being in […]

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Stay was great

Hi Josh, Stay was great, staff was very professional. All the best, Bryan

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Good Location and clean

We have stayed at this Double Tree twice now. It is a very clean hotel with a very friendly staff! It is also in the perfect location, about half way between Downtown and Opry Land, just a couple mins from the Hwy! We had a large room with a sofa pull out bed. We also […]

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“Excellent Hotel”

This was one of the better doubletree hotels that we’ve stayed in. The hotel was very well kept and clean. The rooms were large and immaculate. The staff was very friendly and helpful. Due to our Hilton Honors status, we received free breakfast tickets in the house restaurant. The breakfast was good. The gal who […]

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