Stories of Service Excellence

Monthly Archives: July 2014

I was so pleased

I’m glad to hear from you because I do want to share some feedback. I was so pleased when I arrived at this hotel. The valets were courteous and helpful. Lucia at check in was friendly and efficient. When I walked in my room, it was a WOW moment. The television with the aquarium screen […]

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Excellent facility, excellent service…

All the staff at this hotel are extremely friendly, professional, and go way above and beyond to ensure the comfort and happiness of each guest. And each member of the staff appears to truly enjoy their job, gets along well with each other and works as a team – which is a huge plus because […]

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An absolutely glowing letter from a guest. Excellent job to Jonathan, Mario, and Kent!

“Thank you for reaching out to me concerning my stay. I will be staying there again this weekend. I wanted you to reach out to me because I wanted to give you some more information concerning your establishment. When I checked in there was a man behind the front desk with darker hair, white and […]

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Excellent Stay!

Hello Jon, I had an excellent stay. As always your staff was exceptional and thank you for placing me on the 3rd floor. Best regards, Pam F.

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CLEAN!

Nice room, cleaner than typical. Thanks. Sincerely, Brian B.

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Great staff and a very good location

I have stayed here a few times before and this time wanted to book for my moms birthday. I had Jasmin Enriquez set my parents up last min with a room and I have to say my parents loved it! I also decided to come last min to surprise my mom and jasmine was able […]

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Great location

Nice suite. We had a street view balcony, which is what we wanted. We had a late arrival, and the only non-junkfood place to eat was actually this hotel. The food in the bar was excellent. Nothing to complain about. Great location. Oslo_hiker

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absolutely lovely

Hello Josh, Thank you for the email. Two friends and I stayed 2 nights over the weekend. Courtney greeted me, checked us in and couldn’t have been more pleasant, the restaurant staff was friendly, and offered excellent service, as was the housekeeping team I ran into a few times. Upon arrival on Friday we had […]

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Our time at the Hyatt was lovely!

Hi Josh, Our time at the Hyatt was lovely! It was exactly what I had been looking for in terms of celebrating my birthday. Apart from the location, all interaction we had with any employees was a delightful one. From Luz who checked us in, to the bellhop (I forget his name), everyone was excellent […]

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We had excellent service

Thank you for checking with us. We totally enjoyed our stay at the Palm Springs Hyatt and will definitely stay there again the next time we are in the area. We had excellent service and hope to be able to return soon. Carol K.

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