Stories of Service Excellence

Monthly Archives: October 2014

FABULOUS!!

I traveled along with a team of 5 people for a week long stay in Stillwater, OK. The staff (manager, front desk persons Angeligue and Bradley, kitchen staff housekeepers) were FABULOUS!! One of our team members was unable to book lodging on line initially but Bradley assisted us on-site which allowed us to stay together. […]

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My favorite place to stay in Stillwater

This is my favorite place to stay in Stillwater. My only complaint is that it is always booked for big event days like “dad’s day”, homecoming, freshman follies, etc. Understandable because it is a great place to stay! Thanks for all the friendly service, clean & comfortable room. It is my “go-to” place when available. […]

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Best Hotel brand in Stillwater….

Mr. Brad is a great when it comes to welcoming a guest and making them feel valuable and welcome. He lives and breathes the Marriott way and it rubbed off on me on my visit. I’m a diamond member with Hilton and he has made me second guess which company I should support more. The […]

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All staff was polite and courteous…

All staff was polite and courteous. Upgraded room very much appreciated. Breakfast outstanding. Excellent experience all around. I’m sorry that I only stayed one night and cannot provide names, but I interacted with several staff members at the front desk, ladies providing the breakfast, and maids, and all were highly professional and courteous. I travel […]

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Very impressed in the value of the room and the excellent customer service

This was the first time that we have stayed at a residence inn, and we were very impressed in the value of the room and the excellent customer service that we received from the front desk employees. We will stay again in the future. A young man from Missouri, can’t remember his name, was extremely […]

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We had a great stay…

We had a great stay. The staff was extremely pleasant and helpful and the facilities were very nice. This is one of the nicest Residence Inns that I have stayed in. I had a corner room suite with a fireplace. This was the first time that I have had a room with that setup. It […]

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Not only very nice, but helpful…

The gentleman at the front was very nice, and the room was clean and exactly as expected. The guy at the front counter when we checked in was not only very nice, but helpful in directions and info. Lawrence H. Posted on Marriott guest survey site

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Went above and beyond to make our stay an enjoyable experience…

I recently stayed at your site for a week and I wanted to thank you for an excellent experience. Everything was great. I also wanted to leave a special comment for Bradley L. He went above and beyond to make our stay an enjoyable experience. He gave us advice on things to do around Stillwater, […]

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It was great to see someone pull people together like that…

Thank you Mark, you put together a great staff! I wish I could remember the gentleman that was working Friday night, I can’t remember if his name was Brian or Bryant. It started with a B (Bradley). He was really nice and interacted with everyone that was watching The Ms. America pagent. While still helping […]

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I couldn’t have been happier with our experience …

Thanks Mark for writing me back. I couldn’t have been happier with our experience at your hotel. We make a point of staying at Residence Inns and have stayed with you before. My husband is originally from Stillwater and although we live in Colorado and Arizona now I am always amazed at the kindness of […]

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