Stories of Service Excellence

Monthly Archives: November 2014

Hilton Southwest Excellent Review

The staff was accommodating and extremely nice. We had a hockey team and they went out of there way to make us all feel welcome. When we arrived, the hotel made gift bags for each player with their number and name on it. What a wonderful and thoughtful gesture, making us all feel immediately welcome […]

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Great Hotel and Service

Staff is very helpful and friendly, accommodations are great, restaurant and bar have great service and clean with professional staff. The location is near downtown, restaurants nearby, many shopping destinations and Galleria area. Free parking.

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Excellent Service

I am a frequent traveler and have had many positive experiences with the Hilton properties that I traditionally stay at. I must say that I really enjoyed my stay at the Houston Southwest property not just for the amenities but also because of the awesome staff. Specifically would like to recognize Noe from the executive […]

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Perfect for business travel

My experience with this hotel was positive starting with personal help from the Manager Riz before I even arrived. He made sure my issues we addressed and handled before my arrival. The room was comfortable and the bed was great. I have arthritis and some hotel beds are torture. I slept very well here. Their […]

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Nice – close to everything

Great hotel, would definitely stay again. The staff was friendly, rooms were clean, beds were extremely comfortable. – by Traveler

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“Super”

Great bed and linens. Jeff H.

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Julian is GREAT!

A nice hotel with a great staff. Julian helped me at check in. He made me feel like a guest in his home. It was so hot the day I checked in…He offered me some bottled water right away. The hotel has a FREE guest laundry. I am a frequent business traveler and I can’t […]

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“Great Place to Stay”

The staff is outstanding from the service staff during breakfast all the way up to the front desk and management. They all seemed genuinely happy that I was there and wanted to insure that I had an enjoyable stay. I travel to Charlotte on business from time to time, and I will definitely stay here […]

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Hands Down the Best Service

Hands down the best service I have received at a hotel. I thought the entire staff was amazing, and they took care of any issues i had in a very quick manner. I would like to give a special thanks to Asha, Lashonda, and Elaine as their customer service was extremely pleasant! …Very hard working, dedicated, […]

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Pro-Active Staff

My 1st time staying here and everyone was extremely helpful and friendly. I appreciated the staff being pro-active…  The televisions were HD and had HD channels. All of the furnishings were in good condition and the bathrooms were clean. -Alex W.

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