Stories of Service Excellence

Monthly Archives: December 2014

“Great value and close to all attractions by car”

I chose this hotel because I had an event at the Bridgestone arena and did not want to pay outrageous amounts to stay downtown. I also wanted to visit the Opry Mills Mall. This was conveniently in the middle of the two destinations and there was a short 10-15 minute ride to both downtown and […]

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“After Christmas Getaway”

Thank you so much for taking the time to share your excellent experience with other readers on Trip Advisor. Your feed back is very helpful and we are delighted that you enjoyed the famous DoubleTree cookies and you after Christmas getaway.

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Welcome Courtyard by Marriott Naples Team

To the Courtyard by Marriott Naples Team, Welcome to HVMG!  We are so excited to have you join the HVMG Family.  Thank you for all that you do each and every day.  We look forward to celebrating you and your future successes! Be Excellent!

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Welcome Team Hyatt North Houston

To the associates at Hyatt North Houston. Welcome to HVMG!  We are so excited to have you as a part of our team!  Thank you for all that you do each and every day to take care of our guests and your fellow associates.  We appreciate you and cannot wait to celebrate your future successes! […]

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“Just what you need!”

This is a nice property to stay at in Nashville. It is very close to the Opryland Hotel and Opry Mills mall. There are also several nice restaurants in the area. We only stayed one night, but our experience was very good. The hotel was clean and that means a lot. There is a few […]

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“Easy & Clean”

Easy access to the airport. Always clean. Always friendly. Nice size of room, unlike a plain room I’ve gotten at other hotels. Quiet and clean, cookies always warm at registration. Friendly staff and the shuttle is fantastic.

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“All good!”

Warm chocolate chip cookies on check in, clean rooms, friendly, kind staff, shuttle service at a moments notice…we loved it here! Highly recommend! All the staff was very kind, breakfast was not too bad. Everything here you need, pool, exercise room, restaurant & bar.

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Digital Check-In is Excellent

I have nothing negitive to say at all. I used the Digital Check-in to pick my room. I love that feature! I wish more hotels did that sort of thing. I had a King suite. The bed was fantastic. The hotel is close to the highway but not close enough that you can hear traffic. […]

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“Excellent customer service”

Room was very clean, customer service was great and food was excellent. Leydis at the front desk is very friendly. Being a Hilton honors member is so rewarding. I defiantly would recommend this hotel. The location is excellent only minutes from downtown, the zoo and Opryland mills

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“Owner and Member”

Loved the bed so much I came home and bought one for myself!! Grace T.

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