Stories of Service Excellence

Monthly Archives: January 2015

Staff was friendly

A two day wedding event went extremely well. Everyone had a good time with no complaints. Rehersal dinner, after party, and breakfast went without a hitch. Staff was friendly. Our planner, Cristine Wu, did an excellent job.

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Beautiful room

I had a beautiful room and it was a fantastic place to host my wedding night.

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Best Hotel

Dear Jeannie, I just wanted to thank you all for such incredible service. My boyfriend and I were so impressed by your staff for being so helpful and friendly. This was one of the best hotels we’ve stayed in. Thank you all so much. Beth Anderson.

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“Great Hospiltality in New Jersey”

I would recommend highly the DoubleTree Hotel in Mahwah NJ. The hotel staff do a great job making sure all their guests have a great experience. I would like to particularly commend Nasser Esawy, the Night Manager. Nasser is very client orientated and cannot do enough to make sure your stay is a comfortable one. […]

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“Girls Weekend Memorable”

Our stay at the Double-tree Hilton was a memorable experience for my daughter and grand-daughters and my week-end. Everyone treated us so well and were so very helpful especially when my granddaughter became ill. The room was perfect, the food very good and the pool clean and fun, but the staff is what made us […]

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“Quiet and Friendly”

I needed to stay close to where I was working due to nasty weather – First I stayed at a Hilton near the airport – the parking was very inconvenient and the service was awful. They didn’t seem to care if I stayed there or not. I was in town for a week so after […]

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Edmund Was Our Savior

2015 – Comments Overall Comments Edmund was our savior. He helped us when we had problems with the taxi’s and anything else that came up. Edmund and Jenise and Mark from the Dining Room took special care to help when my grand-daughter got sick. They took the time to help us find our way around […]

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Comfortable and clean

The hotel and people were great. Very comfortable and clean.

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Friendly and helpful

All team members were very friendly and helpful. The property was clean and up to date. Upgraded to a suite which was greatly appreciated.

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Staff friendly and helpful

The stay was only for one night. Room ready, clean and comfortable. Staff friendly and helpful. Cheryl checked us in and was extremely pleasant and helpful.

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