Stories of Service Excellence

Monthly Archives: February 2015

Pet Friendly Accommodating

This is the first time we traveled with our cat and were very nervous how the accommodations would be for a place that allowed animals. We found your place to be extremely clean. From the moment we opened the door, there was a pleasant odor. The setup of the room was great and my husband […]

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Wonderful Atmosphere

Although there was a situation that occurred with my guest (to my detriment and with my most sincere apologies) Asha is an excellent part of your team on Tyvola Road. She is courteous, pleasant, and kind. She conducts herself with the utmost professionalism. Thank you Asha for your time… I would most definitely recommend your […]

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Tradition Will Continue for Years to Come

Asha Burnette was most cordial, “Residence Inn is fortunate to have Asha! Bob Tull, the sales manager took the time to come around the front desk and shake my hand and offer his assistance. A great spot; can’t wait to return. Asha Burnette count not do enough to welcome me to the Inn. Bob Tull, […]

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Quality of Employees is Awesome

Quality of employees is awesome. Desk associates James and Asha especially… The ladies that take care of the dining room in the morning need to be cloned and hired for every hotel. Great personalities and did a great job during busy periods… I would come back for no other reason than the attitudes of your employees. Who […]

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Thoroughly Enjoyed

I have stayed at the Marriott Residence Inn Charlotte South for five days each of the past two weeks while in Charlotte for training with US Airways. (And I’ll be back for our third and final week starting tomorrow, 2/16/2015.) I have thoroughly enjoyed both stays. I admit I was surprised to see that US […]

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A+

Front desk n dining room staff are amazing….A+ to everyone…. Thank you -Kristy S.

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Extraordinarily Helpful

Woman at breakfast was extrodinarily helpful and pleasant.y interaction with her would make me choose to return. Wish I knew her name! -Lynn B.

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“Great choice and service for a weather related layover”

Stuck in Charlotte airport during a recent storm and contacted Marriott reservations to find an open room for the night. They found this Residence Inn which is about 6 miles from the airport. I, along with four other parties, arrived about the same time at 1:30am. Michael was on duty and was spectacular in accommodating […]

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Glad We “Found” You

Dear staff of Residence Inn, We were walking out of a church yesterday when we saw a table full of cookies and girl scouts.  I realized these were the perfect way for me to try express in a simple way how much we appreciate you all. When we checked in over a month (?) ago, […]

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