Stories of Service Excellence

Monthly Archives: March 2015

Phenominal Hyatt Service As Always and Val is THE BEST

Val is amazing! I arrived earlier than check in and Val went over and beyond to find me a room and allowed me to check in early. I always get exceptional service which is why I prefer to stay with Hyatt. They have the best rewards program and the staff always goes over and beyond. […]

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Very Nice

I was costing Houston for only one night. The frost desk staff was helpful and friendly. The room was clean…I ate dinner at the bar, the food was good and the staff were pleasant. I also ordered room service for breakfast which I was very impressed by. I had a meeting at another hotel and […]

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Superb location!

Suites are very large. We faced the street and even with St. Patrick’s Day events happening right outside across the street we heard virtually nothing. Tons of places to eat within a couple blocks, particularly south. Very fast elevators. Fruit infused water in lobby was very refreshing and much appreciated. Staff were very friendly. Can’t beat […]

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“Staff is always helpful”

The restaurant for breakfast and dinner serves good food. The hotel appearance is good. The rooms are big and nice. I have been traveling for business sense 1988 and this hotel is good place to stay. Staff is always helpful. Steven B.

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“Feels Like Home”

If you’re looking for comfortable accommodations, a convenient location, and above all, a friendly, helpful staff, look no further. The DoubleTree has exceeded my expectations, due largely in part to the kind members of the staff. While staying here for 3 months, it has been a pleasure to get to know the ones that make […]

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“She made the experience exceptional”

I wanted to take a moment  to let you know about our stay with you at the Double Tree in Lexington. The accommodations were very nice, maybe a little updating  in the whirl pool tubs( looking a little old)  but still clean and room nice and comfortable. Two things really stood out to us, we decided to […]

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“Room service is excellent”

staff are very friendly and attentive, gym facilities are great. Room service is excellent, although I’m not sure the menu has changed in 5 years. I love the club turkey one of my favorites. thank you for taking the time to ensure my stay was a welcomed one. Shane H.

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“extremely impressed”

My husband and I enjoyed very much our time at the DoubleTree in Lexington, Kentucky. We were extremely impressed with the front office staff, they were friendly, extremely helpful and very accommodating. I particularly wish to offer praise for Cheryl, Richard, Amber, Gil–front lobby desk. They were always so so friendly, they made passing through […]

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“Breakfast staff was extremely helpful”

Breakfast staff was extremely helpful, I arrived just before 10am and they made sure I didn’t feel rushed and had everything I wanted. I was offered a freshly made omlet in liu of the buffet if I so desired. Jeff M.

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“Loved the warm cookies on arrival”

Loved the warm cookies on arrival…this was a last minute decision to stay while we attended UK Girls basketball game and a great choice for us….had no idea there this hotel was in Lexington…will stay here again and soon! Mary B.

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