Stories of Service Excellence

Monthly Archives: May 2015

“Kudos”

Kudos to the front desk. I arrived very early and they worked hard to get a room ready earlier than normal. And double kudos to the restaurant team. I had coffee there while waiting for the room to be ready and they were extremely kind and generous. Jeffrey S. Hitchcock 5/19/15  

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“Certificate of Excellence 2015 Winner”

Congratulations to DoubleTree by Hilton Hotel Mahwah! TripAdvisor is delighted to award DoubleTree by Hilton Hotel Mahwah the 2015 Certificate of Excellence. This achievement is a direct result of your consistently great reviews from TripAdvisor travelers.

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Great and great

In room wifi is great. Bed was very comfortable and shower was great. All (associates) were very friendly. Glenda A.

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Extra credit for staff attitude

Friendly and helpful staff in both rooms division and F&B. A solid four star hotel with extra credit for staff attitude. Martin B.

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Hotel Recognition

Hope all is well. I checked in a little after midnight last night, staying through the weekend. Jeanne Davis checked me in. I attached a picture of the line at 1:15am, this line had been that length since my arrival. There was a flight that was cancelled that night and Jeanne was alone checking them […]

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“Mahwah stay”

Great experience! Very clean, friendly staff and many cookies! We had a pleasant stay with no problems. The Boom restaurant on site is excellent, highly recommended. Gary E , Cincinnati – Trip Advisor 5/18/15

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“Snow, sleep and slam dunks”

I have no complaints about this hotel. My room was clean, comfortable, and spacious. I arrived during a snow storm in rush hour but there was still plenty of parking and no delay at check in. There are tons of restaurants and bars to choose from nearby but my friends and I ate and drank […]

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Always friendly

The staff is always friendly and accommodating…(I like) the front desk smiles and the convenient location. Frank R.

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Very helpful and friendly

The staff was very helpful and friendly, the definite highlight of this hotel. Kristen H.

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Hyatt north Houston hotel

Very convenient to the airport with free shuttle. very nice dining room, good service, good food. Staff at front desk very personable and helpful. Room was very quiet and comfortable. This was an overnight stay with a flight connection the next morning. NoreenCalabasas

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