Stories of Service Excellence

Monthly Archives: June 2015

Loved the Place!

My husband and I spent the night after a pre-wedding party, and we loved our facilities. The kitchen had everything we needed, even popcorn. Our sitting area had a big screen tv, sofa, and chair and all were very comfortable. We were in an accessible room and the bathroom was huge. We are planning to […]

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We Liked Having a Loft for Our Big Family

Everyone was extremely nice! We felt very welcomed… The front service staff were extremely friendly. When we got to our room, a message was left on our voicemail welcoming us. Then, we had a snack delivered to our room. My husband went to the front desk to get milk and since the mini-shop was out, […]

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Benchmark for Exceptional Hospitality

The staff of Residence Inn provide exceptional hospitality and courteous service to their guest. I travel extensively for business and have to say that this crew is the benchmark for providing service in it’s industry. I highly recommend your services to all of my colleagues who visit Charlotte. I have never been disappointed. All employees […]

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Fantastic from Start to Finish

The Experience during my stay was fantastic from start to finish. The staff was extremely helpful, knowledgeable, and professional-Thank You! I will definitely stay at this property next time I am in Charlotte… Check In(Fast)(Directions to Local Stores), Cleaning(Extra Towels), and Maintenance(Operating the Air Conditioning) were all very friendly, and very helpful. Thank You… Clean, […]

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Royalty in All Regards

Need to stay for a few days, a week or more, look no further. This staff will know and call you by your name, treat you like royalty in all regards from check in to breakfast, dinner, any other services offered, and check out. Need some shopping…let them know. I stayed a month one time, […]

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Welcome Relief

Another fine stay at a Residence Inn. We were in route to Florida as we relocated to the Sunshine State. It was the welcome relief after a long drive. Asha made me feel like family and provided me with a goody bag of treats which I shared with my family. She also thanked me for […]

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Remembered Who I Was

Room was great! The staff went over and beyond and remembered who I was… Dont know names but one lady was very welcoming and helpful. I missed the hospitality hour and when I asked about buying a coke she gave me one and told me that since i missed the free one’s earlier it was […]

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“Great accommodation!”

Good: The reception and the cleanliness! Bad: None LJ101, United States of America – Booking.com 6/24/15

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Within My Reach

I ENJOYED MY STAY. EVERYTHING FELT LIKE HOME AND WITHIN MY REACH. I WILL ALWAYS LOOK FORWARD TO STAYING HERE. -Anonymous

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Our First Choice

Your staff at Residence Inn Charlotte South at I-77/Tyvola Road is amazing. They all took special care of us, from the front desk to the kitchen staff. If we ever need to stay in a extended stay again or need accommodations for any of our family, our first choice will be this location. Special shout […]

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