Stories of Service Excellence

Monthly Archives: July 2015

WOW…I LOVE THIS PLACE!

embassy suites detroit troy

embassy suites detroit troyThis has to be my 3rd time at this hotel. And every time there are no complaints. You get 3 complimentary drinks per day per person, full hot breakfast included everyday. Rooms are clean and easy to get to. Staff is VERY friendly, I even forgot my shaving cream, the front desk gave me a […]

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“Excellent Location”

Double Tree – Mahwah is a beautiful site with abundant parking and just the right distance from New York City! The Boom Burger restaurant has excellent food and fast service. The rooms are clean and the beds are extremely comfortable! We would return to this location without hesitation. Raymond M, Portland, ME – Trip Advisor […]

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“Efficient Staff and good price”

I had the opportunity to stay several weeks at this hotel and I have been very well received by the staffs. Very helpful, dedicated and always find the right solution more especially when you want to extend your stay. Nice pool, not too busy, relaxing and overall the price is very competitive. Patrice F, Lyon, […]

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“Great Stay”

Great stay. Clean room, nice pool, etc.. Traveler – Expedia 7/27/15

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Treated Like Family

Asia and Elena were very professional and courteous during my stay. Both was easy to speak to and treated myself and other guests like family. -Brandon G.

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Everyone Had a Smile

We didn’t get any names but everyone from when we checked in late last night (10pm) – to the room being very clean and comfortable – to the service we received at breakfast was wonderful! Everyone had a smile and was very welcoming. Thank you! -Janis C.

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…Just Everything is Great!

Everyone – all staff are wonderful. Esp. love the beds – the spacious rooms – just everything is great! -Carol R.

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“My first and lasting impression”

Mr. Curd, Doug and I would like to extend our sincere appreciation for all you did behind the scenes to ensure that our stay was pleasant. All the added touches you included were much appreciated. My first and lasting impression is that you are an amazing leader and General Manager. Sincerely, Doug and Terri Peters

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“staff did an exemplary job of taking care of our needs “

Thanks Mike, As always, you and your staff did an exemplary job of taking care of our needs and making us feel at home this week. Jae Jones, MD

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“My Favorite hotel in Lexington”

My Favorite hotel in Lexington.. The desk was very helpful. When our Taxi failed to show they took us to our Dinner reservation and the driver was very courteous. Thanks again. Bill T.

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