Stories of Service Excellence

Monthly Archives: September 2015

HOUSEKEEPING WEEK DAY ONE

Housekeeping Week Ice Cream

Posted in DoubleTree by Hilton Hotel Mahwah, HVMG Main Office | Tagged , , , , , , , , , | Leave a comment

Personalized Hello’s

My stays at the I-77/Tyvola Residence Inn have been excellent.  Upon return from my workday in uptown Charlotte, I am always greeted with a smile and after 2 weeks, personalized hello’s from the staff. It is very nice to hear your name in a city 4 hours from home.  Please extend my thanks and appreciation […]

Posted in Residence Inn Charlotte South at I-77/Tyvola Road | Tagged , , , , , , , , | Leave a comment

Be Excellent

Be Excellent Training

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , , , , | Leave a comment

Renaissance Faire Weekend

Our family stayed overnight after attending the Renaissance Faire. Perfect location, great customer service. My two year old enjoyed the cookies. Couldn’t have asked for better for a quick getaway. -Rachel , Coram, NY  Hotels.com (9/8/15)

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , , , , , | Leave a comment

Comfortable

I have terrible OCD with so many things But I have to say this place was great I felt comfortable Clean and neat – Expedia Traveler (9/5/15)

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , , , , , | Leave a comment

Terrific stay

The courtous and efficient staff at the front desk made this an extra pleasant experience, special thanks to TCressey! Convenient location, great restaurant attached and comfortable room. Those chocolate chip cookies at check in are am added bonus. Recommend highly. -A TripAdvisor Member (9/6/15)

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , , , , | Leave a comment

One nice employee can make a world of difference

Met a great lady at the front desk. She arranged shuttle for us, even though the shuttle normally doesn’t run on the weekends. That made a world of difference.  Traveler , Ottawa, Canada (9/8/15)

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , , , | Leave a comment

Traveler

Great breakfast, clean room, the grandkids loved the swimming pool. Good value. Expedia 9/4/15

Posted in DoubleTree by Hilton Hotel Mahwah | Tagged , , , , | Leave a comment

“It was a great stay & the hotel was beautiful!”

It was a great stay & the hotel was beautiful! Cindy C.

Posted in DoubleTree Suites by Hilton Hotel Lexington | Tagged , | Leave a comment

“extremely helpful and polite”

Overall Comments The bar man (from Sri Lanka) was extremely helpful and polite. We sat at the bar in the center lobby, had a few drinks and he was always checking on us and engaging in polite conversation. The warm cookie was great too!   A. Hamilton

Posted in DoubleTree Suites by Hilton Hotel Lexington | Tagged , | Leave a comment