Stories of Service Excellence

Monthly Archives: October 2015

Customer Service… Down to a Tee

…i stayed at your hotel over a month ago. (sorry for the delay). I just wanted to say that you have an amazing staff. EVERYONE from front desk, housekeeping, and breakfast was nice, fun and really made me and my friends feel welcomed. I would especially like to mention Sharnette and Lolita on your breakfast […]

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Joy to Be Around

The staff are fantastic! Everyone was accommodating pleasant and a joy to be around. Thank you to all. -Anonymous

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Bridal Party Success!

Just wanted to thank you for all your help, and back and forth, getting food set up for us yesterday.  The morning bagels/sandwiches was a hit and perfect for us hungry bride and bridal party!  The sub at the bar was a HUGE success — everyone loved it — and appreciate your staff not putting […]

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Doing Something Right

Ahmed & everyone we met was great. You are doing something right in hiring and training -Christine E.

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Marriotts, Mean Quality…

Loved it, we’ve stayed here a few times, we’ve always booked the penthouse suite, so we are spoiled, my daughter has been raised in Marriott resident inns, in virginia and north carolina, she knows the Marriotts, mean quality…. -Thomas T.

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Great Place to Stay!!!

Great place to stay !!! I enjoyed 5 weeks of stay for business in Charlotte -Axel K.

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Cool, clean and Neat

Great. As usual everyone was nice, helpful and courteous. Cool, clean and neat. -Jimmy B.

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Exceptionally Nice

Everyone was awesome. Ahmed was exceptionally nice and made us feel very welcomed -Elizabeth M.

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Would Use Again

Stayed one night for concert. Ahmed at front desk was so nice and helpful even though it was late and the hotel was very full. Neighborhood pizza delivered late night. Like the condo feel more than typical hotel room. -Anonymous

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Staff Like Really Nice Relatives

Staff was how you feel when you stay with really nice relatives. They think of your every need, listen to suggestions, offer advice of GREAT area dining. Call to check on you, feed you chocolate, offer to pick up your groceries… -Anonymous

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