Stories of Service Excellence

Monthly Archives: November 2015

“Above Average Property, Outstanding Service”

We chose this Marriott property for its location and price. With Fairfield, we don’t expect much more than a clean and comfortable room for a fair price. While we thought the price at $140/night was a bit steep for Maine, it was certainly less than other Marriott properties in the area. But what we didn’t […]

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“Great hotel, great stay!”

We were so pleasantly surprised by the staff here! They embodied customer service: friendly, available and committed to ensuring their guests have an excellent stay. The breakfast staff were very accomodating and worked efficiently to get everyone fed and enjoying the first meal of the day. The complimentary, light dinner served every evening was something […]

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“wonderful stay”

spend a few days while my husband had a picnic (FOP) at cape Elizabeth. Agree the bathrooms are a little small however the wonderful customer service and polite staff made up for that the small bathroom! You are only using that area a small amount of time, however you see the staff all day. We […]

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“Outstanding employees!”

First time staying at a Fairfield Inn, I was very impressed how polite and friendly the staff were at this hotel from the desk staff to the breakfast staff. Needed a smoke alarm replaced and it was done right away.Rooms were very clean. The complimentary breakfast was very good, too!

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“great place”

I come here for work and Rizwan the manger made my trip. He was the best and most and most accommodating manager I have met on my travels in New England. I don’t like to sit in my room while the weather is nice here in New England. The hotel has an outdoor heated pool […]

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“Vacation”

This was my first trip to Portland. The Fairfield Inn staff were awesome. Always cheerful, helpful and accomodating. Terrific Breakfast served every morning. Staff came by in the evening to your door asking if you needed anything, and offered snacks..also they offer a managers reception in the evening. Great stay!!

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“Hockey tournament ”

This hotel was truly amazing!! Rooms were a bit tight being a family of four for three days, but overall our stay was pleasant! Outdoor pool was fun for the team as we were there in August and the weather was super hot. Close to the mall also, so a great location!!

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“Extraordinary customer service”

The hotel is organized, spotlessly clean and the room contained all the expected amenities, but what put this place over the top was the attitude and attentiveness of the staff. Their gracious attitudes made you feel as though you were their personal guests. The manager Rizwan has trained his staff well! This degree of customer […]

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“Wonderful Staff”

We stayed for two nights at this hotel. The hotel is dated, but very clean! I never met a more helpful, enthusiastic staff! Emily and Paul at the front desk went above and beyond. The manager greeted and spoke with guests. They offer free breakfast and a free light dinner…who does that??? Free shuttle service […]

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“AMAZING service!!! Above and beyond”

I am beyond impressed with the customer service provided by Rizwan the manager!!!He personally shopped for welcome baskets for my husband and his friends and even went so far to print pictures for me at Staples to include in the baskets. Ritz quality service. HIGHLY RECOMMEND THIS HOTEL!!!

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