Stories of Service Excellence

Monthly Archives: January 2016

Great Hotel, Great Suite

The woman working the front desk the night of 1-26-16 was wonderful! Great hotel and great suite. I’ll be back! “How can we improve your stay?” … Can’t think of a thing! -Kelly S.

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EXCELLENT!

My stay was EXCELLENT! Everything was really well, including the snow…lol This hotel was very accommodating and at a great location! Thank you for a great weekend!! -Brenda B.

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It Was a Pleasure

It was a pleasure staying there at the Residence Inn and having you assist me with my needs. I really appreciated all you did and I look forward to staying there again the next time I visit Charlotte. Thank you again, keep up the outstanding work. Take care. -Marc T.

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Very Nice Hotel

The place is a little; old compares to other Hilton’ I’ve been to, however, the service is wonderful. The front desk, the wait staff in the restaurant, and the cleaning staff, are respective and nice. Overall, the appearance of the hotel is very nice.

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Reflection of Your Front Desk

The front desk staff at your facility are exceptional. At 0200 in the morning, I believe it was Wednesday, I was having problems with an IT download, and the young man at the front desk could not have been more helpful in ensuring that my problem was resolved and copied and emailed some business critical […]

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Need Endless Cookies

Your cookies are excellent, can arrange to send me some everyday! You also have amazing workers and I loved my stay here.  I felt comfortable in my room and the staff members are excellent. Angel S.

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Served by a Treasure.

Tammy is one of the best hotel front desk persons I’ve ever encountered.  Let me start by saying we stay at A LOT of hotels and Tammy has made our experience here so great!  She really is the best!  So thoughtful and took care of our family from reservation questions to our entire stay.  We […]

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One of the Best

Everyone here were extremely pleasant and friendly, it made me really happy inside.  Better than many other hotels I’ve stayed in.  Keep up the great work. Vorathee V.

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Great Staff!

Carlin the shuttle driver was amazing.  James (Front Desk) was always friendly and polite.  Tammy kept me up to date on transportation and great customer check in.  These three need raises.  Everyone else was friendly as well.  Keep doing what you are doing and you will go far.  Breakfast crew was nice and helpful also.  […]

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Can’t Get Better

Everything was Great!  Tammy at the Front Desk was excellent.  She is a keeper.  Waitress Melissa was awesome as well.  She is a keeper too!

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