Stories of Service Excellence

Monthly Archives: March 2016

Very helpful and nice

Everyone was very helpful and nice. We asked for a rollaway bed and it was set up completely by the time we returned to the hotel. We’ve stayed at some hotels where they just push it into the room and we had to open it, put the sheets on, etc. But your employees did it […]

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A terrific place to be when your miles away from home!

They just don’t say hello here, they Welcomed us with the red carpet. We where only going to stay 2 nights, but we have been here 3 weeks and counting! They have accommodated all our needs and more. The rooms are clean and spotless and have a feel for home. After a great night sleep, […]

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Myriam is Wonderful!!

Myriam is wonderful, friendly, and very helpful.   ~Tammy  

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Customer Service the Marriott Brand Can Be Proud Of!!

Prior to staying at the Marriott, we received a welcome email – which everyone thought was a nice touch. The morning of our departure we needed to print some files and right away Erica, the GM, came up to us to check if we needed color copies. She printed and collated all our materials. The […]

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Closest place to grab Starbucks!

Stopped in Monday evening after work because I was told it was the only place that served Starbucks in the area. The Bistro servers Steve and Dean were very helpful and the iced latte was fantastic! Will definitely be back for the Starbucks, so convenient! ~Paul

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Richard at the front desk was outstanding

Overall Comments Overall a very positive experience……….. Guest Room Comments Excellent!!!!!!!!!!! Staff Experience Comments Richard at the front desk was outstanding. He really knows what customer svs. is all about. True professional. ~SALT¬† Piersall, James

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Clean & Friendly

The staff was courteous and helpful. We were greeted with a smile, bottled water, snacks and even though we arrived late (almost midnight) we were given warm and delicious cookies!! The rooms were comfortable & clean. We would definitely stay here again. ~ Trip Advisor Charles H , Annandale, United States (3/28/16)

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DT Mahwah

Nice hotel with good service, friendly staff. I received a complimentary breakfast as the chain on my toilet broke & I brought it to their attention. The hotel could use some updating & infrastructure upgrades; appropriate doors for stairwells, my tub had a patch by the vent, possibly upgrade bathroom. Overall though, a pleasant experience. […]

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Excellent hotel very clean iam always happy when i came here

Very clean hotel nice pool and gym ! Jennifer Grant at the front desk shes always there when i need help for something ! Good people work there they all are really sympathic and the free WIFI works very well ~ Trip Advisor Jean-Francois B , Mahwah, New Jersey (3/27/16)

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