Stories of Service Excellence

Monthly Archives: April 2016

excellent staff

Priceline.com~ Verified Hotel Guest, Guilderland, NY (4/11/16) Good: Great connecting restaurant, excellent staff. Plus the free cookies!

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soccer trip

~Trip advisor, jguy1103, albany, ny (4/27/16) At the last minute our team manager found a great group rate for our soccer team at this hotel. Staff was very friendly. on site boom burger made it very easy for the girls and family to meet after our late night game.

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Amazing service!

~Tripadvisor, tiffmarii , Garnerville, New York (4/23/16) My husband an I visit this location often. Its a attached to a restaurant called Boom Burger which we love and they have a pool so we often take a “staycation” right in our neighborhood. I have to say that we always get amazing service from Jennifer. Everytime […]

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Awesome Restaurant at the Doubletree Hotel in Mahwah, New Jersey

~Tripadvisor cruznaomi33 , Broken Arrow, Oklahoma (4/23/16) My husband and I have had the pleasure of eating at the Boomburger Restaurant when we’ve stayed at the Doubletree Hotel in Mahwah, New Jersey. We’ve enjoyed having their breakfast. Their breakfast buffet has a nice variety of food items and the food is fresh. I’ve also noticed […]

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G+

Clean, good staff, comfortable beds and quite. ~G+ Brian Bussa (4/16/16)

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Extremely Hospitable

I’ve stayed at the Double Tree Hilton in Mahwah twice and both experiences were great. I dropped my locket down the sink drain and their maintenance personnel came out on a Sunday morning to help me. I couldn’t be more grateful for the level of care and service the staff provided. ~TripAdvisor, bmpage88, Blackwood, New […]

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Birthday party

Very good service. Comfortable bed. Was a bit noisy. You can hear people in the hallway after midnight. I’ve stayed in Mahwah at least 3 otjer time, and never had a noisy night. I would suggest offering a COMTINENTAL FREE BREAKFAST for honors members. At that location you do have a restaurant attached ~Tripadvisor, 227marianr, […]

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Richard at the front desk was amazing.

Overall Comments Richard at the front desk was amazing. He was friendly, helpful and made our stay enjoyable Guest Room Comments Housekeeper did a great job. The tub however, was stained and dingy (perm stained) Staff Experience Comments Richard at the front desk was amazing. He was very helpful, informative and made our stay enjoyable. […]

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Jennifer Grant was exceptional

Comments about HHonors benefits Jennifer Grant, the front office supervisor was amazing. She checked us in at record time. We couldn’t get our wifi working on our phone. She helped us get it started. Any question or something we needed, she was there. An exceptional employee. Overall Comments My overall experience at this Double Tree […]

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Staff was very friendly

TripAdvisor Review At the last minute our team manager found a great group rate for our soccer team at this hotel. Staff was very friendly. on site boom burger made it very easy for the girls and family to meet after our late night game. ~SALT Wood, S 4/27/16

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