Stories of Service Excellence

Monthly Archives: June 2016

EXCELLENT Room and Staff

THE STAFF WAS VERY HELPFUL AND FRIENDLY. THE ROOM WAS EXCELLENT AND VERY COMFORTABLE THE STAFF WAS EXCELLENT!! THE CUSTOMER SERVICE PROVIDED BY ALL THE EMPLOYEES ESPECIALLY ELAINE IN THE KITCHEN AND PATRICK AT THE FRONT DESK. ALL THE AMENITIES AND COMFORTS OF HOME THE KITCHEN AREA INSIDE THE ROOM. -Christine C.

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Everything I was Looking For

I purchased tickets for Packers vs Panthers game as a Christmas gift for my 11 year old son, who is a Packers fan! It took me about a month to decide on a hotel to stay at in Charlotte. When I read the reviews for the Residence Inn, customers seemed to be very pleased with […]

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Welcomed by Tim

We were welcomed by Tim when we checked in, and he was very helpful! The staff was very interacted with guests Sunday morning during the continental breakfast! They made us feel welcomed, and I would stay at this hotel again! The staff was excellent! Tim called our room within 30 minutes of us settling in […]

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Excellent for the Price

We had a two bedroom suite, which was incredibly inexpensive. It was clean and comfortable. The staff were quite helpful and it was located near a reasonably priced train station with hotel transportation to and from station. Breakfast was good, but we were there for only a night’s sleep and did not take advantage of […]

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Easy Check In and Check Out

Clean, comfortable room with comfortable beds and all the kitchen amenities to suit our needs. Hotel staff was friendly and quite helpful. Easy check-in and check-out. Upon check out, associate recommended the train rather than driving uptown and parking and provided excellent directions. We found the experience to be to our benefit and was very […]

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Jackie: Outstanding Service and Dedication

Dear Jackie, I just wanted to thank you for the outstanding service my wife and I received from you during our recent stay at the Residence Inn Marriott.  It was a pleasure seeing an individual take true pride in her work and do all she can to insure her customers needs are not only met, […]

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Staff Experience Comments – SALT Survey

Comments about HHonors benefits I was appreciated as a membership and provided with me with anything I asked for.  Overall Comments Would stay again for sure. Guest Room Comments Extremely clean Staff Experience Comments Amazing staff. Every person was extremely friendly and helpful.

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Staff Experience Comments – SALT Survey

Staff Experience Comments Madison provided excellent service.

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“Home Away From Home” – TripAdvisor

I’ve stayed at this property more than once despite the on-going renovation. My room was freshly updated with post-modern appointments. The best part is the staff – from the front desk to the restaurant/bar, everyone is welcoming and kind. I love that they remember me and even my preferences each time I visit. Housekeeping keeps […]

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“Nice Surprise!” – TripAdvisor

Newly updated. Room clean, comfortable, and cold! It’s hard to find hotel room that actually get nice and cold for bedtime. I was very happy with the room and staff. Ordered room service for a very late dinner. Excellent. Would recommend staying here even though I was a little wary of the location.

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