Stories of Service Excellence

Monthly Archives: July 2016

Highly Responsive Front Desk Staff

I was unable to book a hotel near Chase Field for a recent visit to watch an MLB game, so “settled” for the Hilton Phoenix Suites. I was pleasantly surprised by the quality of the hotel. Beautiful atrium on first floor reminiscent of a Hyatt Regency. Rooms were large, clean and well-appointed. Helpful front desk […]

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“Excellent Stay”

Had a mini-vacation with the family and kids. Everything was great. Would like to have free continental breakfast or something but other than that everything was fine. No complaints. Staff was very friendly and always spoke in passing.

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“Beautifully updated!”

Beautifully updated, and after hosting meetings there in the past, I was really impressed with the renovations. Fantastic customer service. Great food in the lounge area. Lovely ambience. You will definitely want to contact and see Ty Zaker for your all your group/sports bookings! Very professional and accommodating. The hotel is also conveniently and centrally […]

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“Hotel Stay”

Saud Qaisar has assembled an excellent staff that is totally committed to service of the hotel guests. I have stayed here many times and with the new remodeling of the hotel this stay was superb. Hilton continues to maintain their level of excellence illustrated by the quality of the hotel services and their personnel.

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“Beautifully updated!”

Beautifully updated, and after hosting meetings there in the past, I was really impressed with the renovations. Fantastic customer service. Great food in the lounge area. Lovely ambience. You will definitely want to contact and see Ty for your all your group/sports bookings! Very professional and accommodating. The hotel is also conveniently and centrally located.

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“Great Stay!!”

I stayed here for work travel and this has been one of my best stays at a hotel for work travel!! The staff was so pleasant and sharp! They made sure to constantly check in on me during my time there and answered any questions I had with great energy. The manager was great as […]

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Mt. Arlington Courtyard-Like Staying with Family….

  During a recent stay at this property, the Front Desk helped with a housekeeping question, Housekeeping helped with a facility/engineering problem, and the Bistro restaurant staff helped with a question at the front desk. None of these individuals was assigned to the area where they were helping- they just all pitch in together to […]

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The Nicest Courtyard!

I frequently stay at Courtyards for business and I find this one to be the one I enjoy the most. The staff is friendly and extremely professional and the hotel is well maintained. It’s a nice area around the hotel and very convenient to multiple highways.

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Great place to stay…

Staff is wonderful. Hotel and guest rooms are great. ~Kelly O.

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Onsite Lounge

Came for a weekend wedding. Onsite bar usually stays open till 2:00 AM with friendly staff. That was a big plus. ~Jeremy

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