Stories of Service Excellence

Monthly Archives: August 2016

Friendly Staff!

Friendly staff, comfortable beds, very nice suites. Neat, clean, complimentary breakfast, snacks and adult beverages. The location is in the middle of everything and close to the highway…Cumberland Mall, and strip malls that include a Dollar Tree to Goodwill and Target. A small strip mall is within walking distance that include a jewelry store, Long […]

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“Contract Representative”

Excellent accomodations. Friendly, professional and courteous staff. Locatation is great with convient access to almost anywhere you would want to go and yet quiet, relaxing setting. Highly recommend

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“Relax and Enjoy Free Shuttles to Downtown Portland. +Great Customer Service”

Even though part of the hotel is being renovated our stay was still very nice. Each and every staff member couldn’t have been any friendlier.There is a free shuttle from the hotel to a five mile radius of the hotel, which was a great asset to us

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“Great Location + 5 minutes away from Downtown Portland”

This was a last minute stay. The hotel is being renovated so it now has a gym on location. The front desk staff was friendly and helpful when we were trying to decide where to go to dinner. The room was clean, the bathroom only has a shower, that was fine for us. Great place […]

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“Friendly and comfortable stay”

Hotel was nice even though it was being renovated when we were there. The staff did everything they could to make sure all of our needs are met. While I was at breakfast the GM I assume came over to our table and gave me tickets to the Seadogs game. It was just the nicest […]

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“Renovations”

The renovations presented a few problems but the staff was amazing and dealt with any and all problems. They never lost their smiles and were outstanding. I personally witnessed them dealing with disgruntled guests very professionally. Thank you Louise, Lauren, Affundi, Charles and Miranda for making our stay so enjoyable even with the inconveniences of […]

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“Maine Visit ”

We stayed 4 nights we have stayed here several times always been a pleasant stay. Comfortable beds, clean rooms and the staff has always been very accommodating. This stay was a little different the hotel is doing a major facelift which I wasn’t expecting but considering the circumstances I thought the staff did an excellent […]

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Staff is Great!

Nice space for weddings, staff is great!

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Top Notch

Came for my nephew’s wedding. Everyone was super friendly and welcoming. Bistro employees top notch! ~Carmen

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Kick off to our HONEYMOON!

Thank you for a great stay/kick off to our honeymoon!   ~Mr. & Ms. Murphy

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