Stories of Service Excellence

Monthly Archives: September 2016

“excellent customer service!”

Everyone at the Fairfield Inn who worked there were incredibly hospitable and helpful. In particular Lisa and her son who also worked there were warm, friendly and it was like asking old friends for information about what to do in the area. If you go to the inn you will be delighted with the excellent […]

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“Excellent service!”

We stayed here for two nights on a family vacation. This hotel is only a short drive from both Portland as well as Old Orchard Beach. A special shout out to Alici who went way out of her way to make sure we had everything we needed. Would definitely stay here again if traveling to […]

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“Much improved since last visit”

I stayed here earlier in the year and it was like a major construction zone. Though the staff was very nice. Then. Thus trip, it looks like the hotel inside is almost done. Nice breakfast area and comfortable lobby. Shuttle took me to the nearby mall and to Old Port. Nice touch and convenient. Very […]

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“Nice hotel near Portland Airport”

I booked 2 nights here- wanted a hotel near Kennebunkport and the Portland Airport. This hotel was really nice and reasonable. Hotel is updated, clean, comfortable bed/pillows. Free breakfast was good. Hot coffee/tea in lobby 24/7. Hot chocolate chip cookies in lobby in the afternoon. All employees at front desk helpful and polite. This was […]

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“Fairfield Inn went beyond any of our expectations for accommodations”

To all of the Fairfield Inn staff we thank you so much. My husband and I arrived home from Florida with health problems. We were checked in quickly and courteously under difficult circumstances. A special shout out to Mark who helped so much. The room was very clean, the bed was comfortable and there was […]

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“GREAT HOTEL AND GOOD PRICE

My wife and I really enjoyed our stay at the Fairfield Inn in Portland. We most often stay at the regular Marriott Hotels but this was a very good choice. Extremely clean and the breakfast was like a full restaurant meal. Excellent front desk personnel that went out of their way to make our stay […]

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Very satisfied.

Overall I couldn’t ask for more. Staff was extremely friendly and always asked if there was anything they could do for me. I was truly impressed with the texting feature from the front desk. The rooms were very comfortable, especially the pillows and the value was unbelievable. I would definitely stay here again without hesitation.

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“Great stay” TripAdvisor

The front desk and bar staff were extremely friendly and helpful. The food in bar and breakfast buffet was excellent! The room spacious and clean! Really enjoyed our stay and the price was amazing! Will definitely stay again!

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Guest Assistance

I would like to compliment Kelemua on her great service providing food and beverage on the 14th floor for Hilton Honors Elite members. She had a great attitude and was very attentive.

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Sympathetic, Helpful and Caring at the Greensboro Marriott Airport

When I checked in, I was taken ill and went to the ER. After 4 days in the hospital following a mild heart attack, I returned to the hotel. Allen, the front office supervisor, was most sympathetic, helpful and caring. He remembered me from earlier and his kindness made me feel more comfortable away from […]

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