Stories of Service Excellence

Monthly Archives: November 2016

Ashley H. is a Rock Star!

GSS / medallia responses

Posted in Marriott Winston Salem | Tagged , , , | Leave a comment

Helpful Front Desk Staff

“BUSINESS SURPRISE” 5/5 stars I knew little about the Winston-Salem area and picked the hotel because it was recommended by the University I was visiting. The hotel was the first surprise. Large, clean, modern, easy to find, easy access, easy parking. The Lobby with its fountains was inviting. However, it was the cheerful helpful Front […]

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Great Trip Advisor Scores at the Winston Salem Embassy

Way to go Winston Salem Embassy for increasing your ranking on Trip Advisor from 15 to 10.

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Genuine thanks

“I spoke with AriAnne regarding my husband’s confirmation that night. She was extremely personable and very professional. Her personality matches the classiness of one of our favorite Marriotts throughout the US. The staff and the decor of this site makes it stand out above others and we genuinely look forward to visiting this hotel both […]

Posted in Marriott Greensboro-High Point Airport | Tagged | Leave a comment

Smiles all around

Everyone we came in contact with was positive and helpful. Steve, Linda and Kristin in the Grill Restaurant went great – service was with a smile and “Good Morning”. they were willing to wait and do our meals however we wished. Nothing was too much. No matter how crowded the restaurant was they were calm […]

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Beautiful updated room

I came for furniture market and decided to give this location a try since its just a few minutes from the airport and offers a shuttle to & from market. Plus it does have a in house restaurant & room service. The beds were super cozy and I slept well which is really important after […]

Posted in Marriott Greensboro-High Point Airport | Tagged | Leave a comment

Going above and beyond at all times

Melissa Graves, Peter, and Ceyara (sp?) and the staff were super excellent! During our stay, there were a number of other large groups staying there and adding the Army West Point football team could have really complicated things but they handled everything with such professionalism and ease. I’m pretty sure behind the scenes things were […]

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Southern Hospitality

The staff was extremely courteous, but genuine. Wonderful example of Southern hospitality. Staff went out of their way to make the experience more pleasant and be helpful. You sure don’t see that much anymore, anywhere.   -Paul

Posted in Marriott Greensboro-High Point Airport | Tagged | Leave a comment

Anniversary Trip

We stayed at the Greensboro Airport Marriott as the first night of a 17 night trip to Hawaii for our 30th Anniversary. We chose to stay, so that we did not have to worry about traffic the morning before our flight and it was actually cheaper to stay at a Hotel and leave our car […]

Posted in Marriott Greensboro-High Point Airport | Tagged | Leave a comment

Your employees are an asset

I was very impressed & delighted with my recent overnight stay at the Greensboro Marriott by the airport. The rooms were nicely renovated. I had an issue with my room, which was promptly addressed by Mel at the front desk. I was very impressed with Mel & the other employee’s customer service skills & overall […]

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