Stories of Service Excellence

Monthly Archives: April 2017

“Hilton Houston Galleria”

Very nice people and nice hotel. Close to good food, shopping, and entertainment. Rooms are very clean exception luxurious linens and maid service everyday. They are happy to accommodate requests to make your stay comfortable.

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“Great Staff!!!!!”

Jaafar went above and beyond to make our stay comfortable. After 6 hours of travel, we couldn’t wait to get to our previous booked room, but checked out immediately, due to the condition of the room. What was listed as a 4 star hotel turned out to be 1. We checked out, and booked with […]

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“Hilton Galleria Experience” TripAdvisor

Stayed at this wonderful hotel for the Easter weekend with daughter and granddaughter and had an awesome experience. Utilized the shuttle to and from Galleria and enjoyed not having to drive and find a parking space. Excellent location, great staff and a very nice hotel. We will stay there again!

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Can Find No Fault!

This was probably the best hotel experience I’ve had to date. The rooms were modern and nicely decorated, the beds and pillows just super, and the hot water in the shower even came up instantly. The staff were super friendly and actually eager to help, and the free shuttle was great, as were the drivers. […]

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Excellent customer service and accommodations

I highly recommend this hotel for many reasons! The layout, design and decor are sleek and beautiful. It’s contemporary meets comfort with an ocean view. The beds are so comfortable. The rooms are so stylish and unique. The property is well maintained with everything you need. There’s a gorgeous lobby with a hip bar and […]

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Golf Weekend in the Desert

We spent one night, two days with two days of golf. The golf course is in pristine condition. The resort is very comfortable – not fancy. The personnel were wonderful! Saturday golf was a bit (very) windy, but Sunday was absolutely perfect Laredog

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“Great service” TripAdvisor

Check-in took a little bit longer than expected, but they were very busy. Was offered water while waiting. Typical Hilton Honors check in perks.  The hotel seems to be fairly newly renovated, and had a very nice lobby/bar area. There is a Starbucks machine for coffee drinks that takes a credit card.  Room was nice, […]

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GA File.

Van V. at the front desk was simply awesome. She made my wife and I feel like VIP’s. She is one of the many reasons I am loyal to Hilton. She is a huge asset to the brand.

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Helpful Staff!

I really appreciate the helpfulness of the staff.  My daughter left her teddy bear and they were quick to follow up as well as mail it back.  I will surely stay again! S. Wallace

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Excellent Experience!

Excellent experience! I was there for a convention. I would recommend this location if visiting Winston-Salem. Rooms were very clean and spacious. Thanks for a top notch facility and staff!   N. Sauls

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