Stories of Service Excellence

Author Archives: Property_GM

A very happy Guest

Dear Mr. Jamison,   My name is Solai Chidambaram and was one of the members of the organizing committee that hosted the 2017 Pillayar Nonbu event at your property on December 22nd and 23rd.  I am writing to thank and congratulate you and your team for the wonderful venue, experience and service that we received. […]

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A very happy and proud Gold Member

Checked into the hotel at about 6pm EST today. What happened over the next couple of hours is why I try to stay exclusively at Marriott.  The gentleman who checked me (Christopher) did something amazing.  I came down to grab a beer and meatballs/salad. As i got stuck on a call, i didn’t get over […]

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Can I just live here?

I sincerely hope that I have the opportunity to participate in a survey as I have a great deal to share about my experience there. To begin with, due to a miscommunication (that honestly was on us and not you guys) we missed the shuttle to your location.  Rather than having us wait for another […]

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Thank you!

I just wanted to thank you and your staff for an exceptional stay at your hotel. All of the customer service we received from the front desk and the maids was incredible. The service out of the ordinary in a great way! We are evacuees from the Florida Keys which made our stay with you a […]

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Kind and Helpful

Joel was extremely grateful to the team at Atlanta Marriott Century Center. Due to the weather, the storm, etc. it was an extremely trying situation, but the Marriott Hotel staff went out of their way to accommodate us in spite of the added stress. Jonathan and Michael were especially kind and helpful.

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Great Stay

Check in was easy. The room was spacious. The free breakfast was great.   Kenneth G.

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Helpful, Polite and Cheerful Staff

Wait staff at front desk and restaurant were very helpful, polite and cheerful.   Efrain Granda

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A Big Thank You

It  exceeded my expectation. Everything was great specially front desk rep Vie who took her time and accommodate early check in with smile. One thing I have to mention is a wonderful staff at all level make stay so much more pleasant than I can say in words except A BIG THANK YOU to all […]

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Great Staff

The staff working the breakfast were great.   Angela S.

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Staff was VERY Friendly and Helpful

Staff was VERY friendly and helpful. All staff spoke to us, greeted us, and thanked us for staying.   Kimberly B.

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