Stories of Service Excellence

Category Archives: Candlewood Suites Rogers/Bentonville

When a guest loves everything…

“The Good: Location, Room Cleanliness, Recognition for IHG Rewards Club Members, staff, great linens, great location, great staff, & great newly renovated room!!” -TravelinPeach via IHG Guest Reviews

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

“A very nice weekend”

“We were in town for a relaxing weekend and the staff made the hotel great.” -Happy Traveler via IHG Guest Reviews

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Some of the most friendly, helpful staff I have ever encountered!

“Some of the most friendly, helpful staff I have ever encountered! I had my dog on this trip. The front desk staff was able to give me a first floor room, making those trips outdoors easier. Hotel was clean and walking distance to many restaurants. I would stay again.” -Susan T via TripAdvisor.com

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Guests LOVE our brand new rooms….and our excellent team!

“Nice location for walking to several restaurants & misc. shopping. Even though under renovation, we were on 4th floor in one of the “new” rooms & there was minimal noise. Very nice king-size bed w/great linens! Wifi was good & quiet heat/ac. Kudos to Mario for being the friendliest & most professional check-in person we […]

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Short reviews that say it all

At Candlewood Suites we invite our guests to fill out a post-stay survey to tell us how their experience was. As we aim for EXCELLENCE we monitor what our guests are saying very closely. Sometimes our guests just drop us a one-sentence review, so we’d like to take the opportunity to share some of these […]

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Clean rooms and friendly staff win the day again!

“The size of room was good. Everything was provided for us in the suite. Clean rooms, if you needed anything very quick to help. Very nice staff. Friendly. Loved checking out movies for the room. Neat ideal. Enjoyed our stay.”   -Richelle L.

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Even guests from other hotels think we’re excellent!

On Wednesday night, March 18th, our hotel was sold out. During the night shift, at about midnight, a lady (Ms. Staier) came in looking for a room and we unfortunately had to turn her away due to not having any available rooms. However, our Night Clerk, Kenny, went the extra mile and began calling other […]

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

“Excellent! Wow! Great! Wonderful!”

“Excellent! Wow! Great! Wonderful!… I found nothing negative with this stay. Employees were not only very friendly but wanted to go over the top to please me. The room was way more that I expected not only with the appearance but in the comfort and the filling of my needs. Wonderful stay with NO negatives.” […]

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

“…even the parking lot was spotless”

“There was nothing negative about my stay. Even the parking lot was spotless. I would strongly recommend anyone who is in the Rogers/Bentonville area to stay here.” -michaeljs1959 via IHG Guest Reviews

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Exceeding expectations one guest at a time!

“I travel every week and comfort, location, and overall experience is important to me. The Candlewood in Rogers exceeded all of my expectations.”   -Mdunn54 via IHG Guest Reviews

Posted in Candlewood Suites Rogers/Bentonville | Tagged , , , , , , , , , , , , , , , , | Leave a comment