Stories of Service Excellence

Category Archives: DoubleTree by Hilton Hotel Mahwah

Greatest staff ever

G+ ~LeGary Williams (5/24/16)

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Fantastic hotel

I stayed in this hotel for almost a month and had a very pleasant experience. Staff was really very nice and welcoming. Rooms were very clean and comfortable.I will book again on my next business trip. Trip Advisor~ Vijay C (5/31/16)

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Excellent hotel

Clean room, friendly staff, very comfortable bed, good internet connection, and delicious cookie. It was nice to receive two bottles of water and a bag of popcorn as an HHonors guest. I have stayed at this hotel before and would recommend it to others. Trip Advisor~Shawn H , Mahwah, United States (5/26/16)

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Stylish hotel, perfect for wedding guests

The lobby lounge is spacious & good meeting place. The rooms were comfortable. Shuttles were on time. Location was close to everywhere we needed to be that weekend. Staff was helpful and friendly. Love their cookies! Trip Advisor~ TheRizzlers , Parsippany, New Jersey (5/27/16)

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A pleasant change and I will be back

Travel to this area a lot for business. Hotel was clean, staff friendly and efficient and room was above standard. I enjoyed the restaurant / bar that is attached to the hotel – lively bar for locals. Trip Advisor~ Brench123 , Farnham, United Kingdom (5/30/16)

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The staff were very welcoming and nice!

Good: The staff were very welcoming and nice! Enjoyed our short stay very much! Bad: No fault of the hotel but getting in and out was a pain cause of the traffic! Priceline.com~Anne , Lebanon, PA (5/9/16)

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very helpful

Good: Nice people here, rooms are clean, great place to stay. Hotel employee was very helpful at checkin and during my stay. priceline.com~ Edwin , Byron, GA (5/11/16)

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Excellent Hotel Service

This hotel is A+ beginning with the attentions that the front desk staff provides to the arriving guests. Tremendous amount of attention to details, respect, and deference that the staff exhibits is very well appreciated. TripAdvisor~ Camilo R , Medina, OH, United States (5/18/16)

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Great rooms

Great rooms, breakfast and awesome bar and restaurant attached G+ ~Erik Bennett (5/6/16)

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staff was helpful

Staff Experience Comments The front desk staff was helpful when we didn’t know when the later check out time was. The housekeeping staff did amazing work cleaning & decorating in our bridal suite the night of the wedding. SALT~ Rizzo, A 5/27/16

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