Stories of Service Excellence

Category Archives: DoubleTree by Hilton Hotel Rocky Mount

Wedding Ceremony Outstanding

DoubleTree hosted my wedding ceremony and reception, I was blown away at the service provided by the wait staff, and the decorations for the reception everything was over the top and outstanding everyone was very professional and eager to serve.

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Very Pleasant

I would definitely stay at this hotel again based upon my experience this trip. I was passing thru on the way home from Florida and would also recommend this hotel to other people too. The concierge was very helpful in directing us to a restaurant we had used on a previous trip but could not […]

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Friendly and helpful

Reginald Barnes was particularly friendly and helpful –especially with unloading a car FULL of belongings . Woman at front desk very nice as well.

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Welcoming

All staff on duty were most welcoming. Smiles and hellos were received in the restaurant and desk areas and by maintenance staff.

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“Very helpful emplyee”

We stayed at the Double Tree Hilton in Rocky Mount N.C. on Sat. Sept. 19. We were on our way to Isle of Palms in S.C. I needed dry ice to preserve a black raspberry pie that I had made and frozen for use in S,C.. We needed dry ice to continue the trip. I […]

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“”ON TIME FRAN””

I would like to give thanks to the Gateway staff. A special comment for Fran, who went out of her way to take care of my problem. I really enjoyed the food, what a great chicken breast. Once again thank you Fran for your concern and quickness to react and solve my issue.

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“Barnes Wedding”

The Gateway Centre went above and beyond to help make our wedding perfect. Our servers Fran, Kasha, and Kamarah did a wonderful job as well as the manager, Willie. Anything we needed they made it happen. They were on point the entire night. Also, I cannot say enough kind words about Jacqueline. Since day one […]

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“Doubletree by Hilton Rocky Mount- Event Venue”

This was my third event at the Doubletree by Hilton in Rocky Mount within the past year, and I already have a fourth event scheduled for November. I can’t say enough about the consistency of incredible service provided by the event staff and catering manager. My needs are anticipated and provided for, my vision for […]

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“Pleasant Stay”

We had a problem with the television and had to have Lorenza Johnson come and reboot it for us. We called Linda at the desk and she had him to us in less than 2 minutes. Both were very personable and helpful and problem was solved in less than 10 minutes. I tried to put […]

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“Great Stay, very clean rooms”

DoubleTree Rocky Mount Hotel

DoubleTree Rocky Mount HotelGreat overall stay with very friendly staff and extremely clean rooms!! We arrived around 4:30 after driving all day. Checked into the room then ate at the restaurant attached to the hotel. The food there was excellent. Went swimming after dinner and the pool was clean and very relaxing. Thank you!!

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