Stories of Service Excellence

Category Archives: DoubleTree Suites by Hilton Hotel Lexington

NYE Party

We had an excellent time during our stay at Doubletree for the New Year’s Eve party. Check in was a breeze and we’re shocked that we had the honeymoon suite. The room was very clean and comfortable.   The Party was a lot of fun! Food and bar were excellent. Only suggestion would be to […]

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Excellent Feedback

Thank you for the opportunity to provide feedback.  During my last stay, I locked my keys in my vehicle. (Argh!)   Titus was working the front desk and went above and beyond to help me including:  1.Calling several locksmiths for soonest availability 2. Keeping me posted while waiting 3. Offering a solution that had worked […]

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Pleasant Stay

  My wife and I both had a great stay at your Double Tree property.  To add to it all, we were so pleased and surprised with the room upgrade, thank so much!  We will certainly be coming back on our next overnight stay to Lexington. John E.

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Helpful Associate

House Keeping and Chelsea and Titus at the Front Desk were very helpful. My wife and I enjoyed our stay very much. Ben M.

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Touching Story

  I wanted to take time to provide some feedback about your property.  This particular hotel holds a pretty sentimental place in our family – it is where my husband and I spent our wedding night before going to the airport.  In the 17 years since then, we try to stay with you all as […]

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Excellent Job!

Good evening and thank you for the note. I would like to mention my appreciation for the attention to detail that both Titus and Tiffany have provided. My wife and I truly appreciate great service and We enjoy acknowledging those who go above and beyond. Please pass along our thanks and also for the crew […]

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Outstanding Associates!

I would like to take this opportunity to thank you and your staff for the outstanding support and friendship I received during my nearly two month stay at the Double Tree. Richard ,Titus, the ladies on the afternoon shift and the morning shift in the dining room and  last but not least Steve the maintenance […]

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“this is the place for you”

If you like cookies, good food, service and large rooms, this is the place for you. This hotel was close to the activities we planned at the family reunion. We were all very comfortable. The staff is friendly and helpful. Loved Lexington. Judith J.

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Excellent Staff!!!

Excellent Staff!!! Staff is always friendly and hotel is beautiful. They will go the extra mile to ensure your stay is enjoyable and the cookies are dangerously delicious. Looking forward to our next visit to Lexington, KY. Brian C.  

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“The staff was amazing”

The staff was amazing. They accommodated every request, was enormously helpful with local advice, and were genuinely sweet as apple pie. I have never stayed at DoubleTree before, and I do a lot of business travel, so I’ll definitely be looking for it. Rohan behind the bar, the breakfast staff on Saturday 8/1/15, and the […]

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