Stories of Service Excellence

Category Archives: Embassy Suites Detroit-Troy/Auburn Hills

WOW…I LOVE THIS PLACE!

embassy suites detroit troy

embassy suites detroit troyThis has to be my 3rd time at this hotel. And every time there are no complaints. You get 3 complimentary drinks per day per person, full hot breakfast included everyday. Rooms are clean and easy to get to. Staff is VERY friendly, I even forgot my shaving cream, the front desk gave me a […]

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“Great value with no compromises”

embassy suites detroit troy

embassy suites detroit troyIf you have more than 2 kids, embassy suites is the hotel for you. you get two rooms that can accommodate you and significant other plus up to 3 small kids. Great service, free breakfast buffet, right$$. TripAdvisor Review

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“Excellent Experience”

embassy suites detroit troy

embassy suites detroit troyRoom was clean, fresh and extremely comfortable. The hotel is up to date with amenities and the staff was excellent. The breakfast was outstanding! I have stayed here several times and the experience is always very consistent. The staff even reminded me of the benefits I receive as an HHonors member. I would highly recommend […]

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“Excellent Value”

embassy suites detroit troy

embassy suites detroit troyWe were traveling with our daughter and was surprised to find they had already set up a crib in our room prior to our arrival. A full size crib too, not just a pack n play. Very nice property. We were so pleasantly surprised by all the amenities. Their breakfast was not your typical hotel […]

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“business comfort stay hotel”

Hotel is ideally located in Auburn Hills business area .Very comfortable, elegant suite , room with office space and friendly staff. Dining with bar facilities adequate for winding down. Hot breakfast business style. TripAdvisor Review

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“Customer Service to the Max!!”

embassy suites detroit troy

embassy suites detroit troyEmbassy Suites Troy took great care of me and my family during our recent stay last weekend. This was a visit that was expected to happen in June 2014, but was re-scheduled due to my granddaughter’s illness in June; the staff was kind enough to let us move the date to September, and we came […]

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“First Experience at Embassy Suites”

This was a very pleasant experience at the Suites. Although it was a business trip, if I were to make it a family trip I would certainly recommend the Embassy Suites. The breakfast and complimentary dinner drinks were perfect. I would recommend this to anyone seeking to stay at the Embassy Suites. TripAdvisor Review

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It was above and beyond what some hotels might do…

Check-in was delayed due to a full hotel the previous night, so we couldn’t check in until close to 5:00 pm. However, the manager and staff waived the extra fee for the room because of the delay of check-in which, I thought, was very generous. Also, I had left my cell phone cord in the […]

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I had dinner at the bar and it was really good.

Just stayed here on business. This was my first time at this location although I’ve been to many other locations. The overall experience was typical. I had dinner at the bar and it was really good. Staff was friendly and it is located right off the freeway which made it convenient. TripAdvisor Review

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Everyone helped to make our event perfect!

Everyone helped to make our event perfect! Amanda did an excellent job helping us create our perfect party. The day of the party went very well too! I’m sorry but I forgot the names of the two people who set up our party and were there with us the entire time. These two were wonderful! […]

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