Stories of Service Excellence

Category Archives: Hilton Houston Southwest

TripAdvisor “Best family vacation”

The lobby was filled by amazing kind people like Ava that are ready to help you with anything.The breakfast cafeteria had amazing food and people that could help you with anything and are really kind.I say that this is one of best hotels ever.

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TripAdvisor “Best stay ever”

Had a great experience & the staff was very nice & friendly! Very informative about what was going on and told us about the executive suite! We also had some drinks at the bar & the lady was super nice! Had a great experience over all!

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SALT

Staff Experience  When I checked in, Nura at the front desk was very helpful. She was pleasant, upbeat and helpful with some recommendations that I was asking about. She was the most efficient and friendly hotel check in professional I remember seeing. And I am a Diamond member and stay in a lot of Hilton […]

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TripAdvisor “A great evening experience”

First time at this hotel and I will be back from the Customer Service, to the clean rooms that I always get from Hilton. I also want to give KUDOS to the Executive Lounge team they were amazing. Thanks for making this work/pleasure trip the best.

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TripAdvisor “Over the top experience”

My wife & I booked a hotel stay at the Hilton near the Galleria in Houston,Tx. I spoke with a Sales Mgr. Mr. Zaker. He was very professional and everything was as he said it would be. The hotel was very nice and the people were professional and friendly. The food was great. The location […]

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TripAdvisor “Business Stay”

The hotel has an exceptional staff. I was treated with such respect and professionalism. Good Job, Hilton Galleria. I would definitely stay at this hotel again. Very clean and awesome customer service.

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TripAdvisor “Great service!”

After a bad stay at another 4 star hotel that wasn’t a Hilton…we checked into this Hilton with baited breath. Van Valentine at the front desk was awesome! Her customer service was fantastic! My husband and I would stay here again. Save travels to all.

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Hilton Honors Benefits As long as your company continues to offer the standard of hotel experience that you are currently providing, you will have me as a customer. I appreciate being treated as if I am an honored guest by your company and the staff. I also appreciate your company’s attention to quality in regards […]

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SALT

Hilton Honors Benefits The front desk was very efficient, friendly and professional always calling me by my name even when I was just passing through the lobby. Very impressive. Staff Experience Very professional, friendly and efficient. Going above and beyond to call me by my name even when just passing through the lobby. Very concerned […]

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TripAdvisor “Great stay away”

Hotel and their staff is very accommodating! Food is always great! Rooms are always clean and cozy! Definitely enjoy my stay while I am in Houston.I would recommend this Hotel to everyone. I always stay here when I am in the area.

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