Stories of Service Excellence

Category Archives: Hyatt Palm Springs

Amazing Hotel

I have never had such incredible service in a hotel. The breakfasts were absolutely delicious and the waiters could not have been more helpful. The cocktails were amazing. Highly recommended. The location is perfect,right in the heart of downtown palm springs. Our room had gorgeous mountain views. The room was a suite . extremely comfortable. […]

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A welcoming experience

Our flight was cancelled at 1:00 am so we were sent here by United Airlines. The desk clerk was expecting us and had a key ready for two tired travelers. The room was elegant and very comfortable. In the morning we enjoyed a breakfast of made to order omelets, scrambled eggs, bacon and sausages , […]

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Well appointed and spacious suites”

Have a Hyatt Platinum Passport membership and as always was treated very well by staff on checking in. The room was a mini suite, very large and spacious, all the expected amenities and appointments. BartmanLA

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Our suite was very well appointed.

Upon arrival we used the valet, and we’re promptly checked in at the front desk. Our suite was very well appointed. I like how both the living space and bed area had flat screen tvs with cable. We had a king size bed, and a generous west facing balcony with views of the pool, adjacent […]

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“palm springs Hyatt”

A good hotel, good location right downtown They did charge a resort fee– a bit of a surprise. Nice pool, rooms are good size. When we were there the street closed down one night for an outdoor street fair– happens weeky, so find out the night… and eat good street room that night. –Peter

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We will definitely stay there again!

The staff at the Hyatt Palm Springs are super friendly and really care that you are having a terrific time!  We will definitely stay there again!  It is also really nice that the hotel is right in the middle of downtown so we were able to walk everywhere we wanted to go! – Stephanie Fellows

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worth checking out.

Overall, enjoyed my stay. Clean, relaxing pool area, in the middle of the palm springs strip, nice rooms. If your in the area, it’s worth checking out.  Maurice R. Banning, CA  

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Good Experience

The experience was good; the shower was clogged but the staff responded quickly and resolved the problem.

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Perfect location just what we were expecting!

Staff is great. Norman, the valet & bellboy, was FANTASTIC!! Made us feel very much at home, David, the bartender,- EXCELLENT!! Housekeeping staff was excellent! – AB , San Fernando Valley

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Upon arrival..

“The staff was very friendly, and welcoming. Upon arrival we were greeted by a hotel ambassador who provided complimentary cocktails. We stayed in a double suite. The room was spacious, modern and clean. I enjoyed sitting on the balcony every morning with complimentary Starbucks tea and coffee. – Sharla

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